Marketing Coordinator (In-Park Guest Engagement)

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

As a Marketing Coordinator (In-Park Guest Engagement), you’ll take on a variety of responsibilities related to guest engagement, including the role of marketing representative based at the Pass Member Lounge and/or front gate. This role will include:

• Greet guests at reception area and verify passholder membership
• Interact with guests, answering questions, selling incremental experiences and upgrades
• Assist with in-park communication and messaging surrounding events, offers, tours, upgrades etc.
• Assist guests in park, at in-park kiosks, answer questions and give directions
• Respond to guests in a timely manner and ultimately drive a positive recovery/sentiment within the community
• Monitor, track, and report on and provide insights on our pass members
• Build relationships with guests and annual pass holder community as a whole
• Nurture a stronger sense of community among pass holders
• Keep Pass Member Lounge area clean and organized
• Perform other duties as assigned

What it takes to succeed:

• 2 + years of experience in a hospitality or guest services role (customer service, guest relations, hotel front desk)
• Bachelors Degree in Communications, Marketing or Hospitality a plus
• Sales experience, comfortable with selling upgrades and in park experiences to guests
• Outgoing, approachable, personable and friendly demeanor
• Excited and open to interacting with SeaWorld San Antonio’s most loyal and valued pass members holders
• Have outstanding communications skills
• Ability to convey messages clearly and persuasively
• Be willing to work a flexible schedule to include weekends, evenings and holidays

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Source ⇲