Material Management Worker I (Senior Technical Assistant)

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Under general supervision by Surgical Director and co-director, his/her primary role is to ensure efficient clinical operations in the office based clinical environment through management of 6 exam rooms including adequate availability and functioning of laser and specialized voice technology, and supplies. Responsible for efficient turnover of rooms between patients, patient interaction and comforting dialogue while maintaining safe patient care areas. Fulfills a key role in the Voice Center’s team while collaborating patient flow and requirements with Center’s administration, Administration Manager, finance coordinator, surgeon’s secretary and care givers.

Qualifications

Reviews information on scheduled patients prior to clinical sessions to determine which specialized upper airway and laryngeal instruments and/or equipment will be needed for performing diagnostic and/or outpatient treatment procedures for each patient.

Sets up clinical rooms prior to each patient visit with all needed specialized instruments and equipment for diagnostic testing and outpatient treatment procedures of the upper airway and/or larynx.

Performs daily testing and routine maintenance of all specialized instruments and equipment used for diagnostic testing and outpatient treatment of upper airway and larynx disorders.

Coordinates the placement of patients into clinical rooms that have been specifically equipped for the diagnostic assessment and/or treatment needs of each individual patient.

Closely assists surgeons with specialized outpatient laser equipment, Botox administration, laryngeal EMG and vocal fold injection procedures. Participation includes patient preparation and positioning, set up and operation of suction equipment, set up of laser or EMG equipment, and preparation of injection delivery systems, passing instruments to the surgeon, intra-procedure patient monitoring, and post-procedure patient care.

Under supervision of physician, disinfects, replenishes, and secures topical anesthetics.

Schedules and coordinates routine manufacturer servicing of specialized clinical equipment.

Recognizes and corrects technical problems that might arise with specialized clinical equipment. Interfaces with technicians at equipment manufacturers to resolve such problems.

Coordinates the repair of specialized clinical equipment that must be sent back to manufacturers to be fixed including sound packaging and follow-up.

Performs cleaning and sterilization of all specialized clinical equipment including autoclaving of surgical hand instruments, use of CIDEX OPA to sterilize transoral and trannasal endoscopes, and use of a Steris system to process and sterilize transnasal (distal chip camera) endoscopes that have instrument channels for performing outpatient procedures.

Keeps track of clinical supply inventories and coordinates the ordering of replacement supply items by the appropriate office support staff in a timely fashion.

Responsible for the flow of patients through the outpatient clinic including taking vital signs, weight, and basic intake information.

Oversees safety procedures for the use of lasers in outpatient treatments, including the use of eye protection for clinicians and patients, documentation of laser treatment parameters, and appropriate use of other laser-related safety gear (plume filters on suction, etc.).

Reads, understands, and annually reviews all Voice Centers unit, and institutional policies and procedures relating to the performance of the duties and responsibilities of the Voice Clinical and Technical Support Specialist.

Effectively engages patient in the testing process with clear explanations and reassurances of success and reward.

Demonstrates initiative in self-improvement, and in promoting the smooth operation and efficient functioning of the Center.

Qualifications:

• Minimum of 3 to 5 years of directly related experience especially in assisting with surgical procedures
• Possess technical skills to prepare and make available medical diagnostic and treatment equipment.
• Associate degree, preferably in health care medical and or technical related program
• Ability to communicate and comfort patients undergoing diagnostic procedures
• Past experience as a medical or technical assistant preferably in a hospital or busy physicians practice

Skills Requires:

• Self managed
• Careful and accurate record keeping.

• Proficiency in computer technology
• Ability to work with others with diverse backgrounds and personalities.
• Flexibility and adaptability to changing and challenging environment.
• Technical skills to operate, monitor and provide low to moderate trouble shooting of medical equipment.
• Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Additional Job Details (if applicable)

Physical Requirements

• • Normal Office, exam working environment

Remote Type

Onsite

Work Location

15 New Chardon Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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