Museum Associate

The Anchorage Museum sits on the traditional homeland of the Eklutna Dena’ina. The Museum is committed to recognizing and honoring the land, culture, and language of the Dena’ina people. We recognize and respect the continuing connection, by Alaska Native people and all Indigenous people, to the land, waters, and communities.

Our mission is to be museum for people, place, planet, and potential, in service of a sustainable and equitable North, with creativity and imagination for what is possible. We are a place of ideas and transformation, narratives and perspectives, resilient and relevant communities, responsive to a rapidly changing world toward a better future for all.

We welcome diverse perspectives and recognize all are enriched when a diversity of voices, viewpoints, and skills are included and engaged in the work we do.

Summary Position Statement

Under the general supervision of the Front of House Managers, Museum Associates are primary staff team members. This position is responsible for outstanding guest experiences for visitors to the Museum. They must provide a high level of service and satisfaction to ensure an excellent experience for all visitors and are responsible for a broad range of activities including facilitating entry/egress for public hours and events, and working the museum shop.

Essential Functions

• Project a positive image, serving as an ambassador for the Museum
• Maintain a proper appearance with Museum guidelines
• Arrive to work at scheduled times unless otherwise arranged with FOH Manager according to Museum guidelines
• Answer phone calls, deliver mail within the building, and other light duties throughout the day
• Relay accurate information about planned programs and events
• Enter and ensure accurate data entry
• Interact with Museum visitors, participants, partners, artists, scholars, and volunteers
• Actively participate in all provided training classes and properly implement newly learned skills
• Ensure that the Museum’s rules and safety protocols are followed
• Light cleaning and dusting of shelving, display items, counters and other areas as needed
• Stock, replenish, and clean merchandise, as outlined in each area, on display and in accordance with visual display guidelines
• Count and receive new Store products following Museum policies and procedures
• Assist with customer service in the Museum Store
• Assist with Museum Store inventory
• Prepare items for shipping
• Help ensure overall quality of the visitor experience of the Museum for programs and events
• Help with set-up and take-down for events and programs, both Museum programs and facility rentals
• Work with other departments on special projects as needed

Non-Essential Functions

• Successfully complete other duties as assigned
• Keep Front of House Manager informed regarding visitor concerns or issues
• Assist with maintaining inventory reports and make recommendations on future ordering in the store as needed
• Assist with staffing Museum events as needed

Knowledge/Skills/Abilities

• Excellent computer skills
• Excellent interpersonal skills
• Good organizational and managerial skills
• Good writing skills
• Experience assisting with special events
• Creativity and leadership skills
• Ability to work independently as well as part of team

Qualifications

We recognize and honor that the qualifications required to excel in this position can come from a range of both professional and lived experiences. In the job description we describe what we believe to be important qualifications for a candidate to have while remaining open to the diversity of experiences that can lead to these skill sets. Position descriptions are often presented in a way that leaves qualified candidates feeling unwelcome, intimidated, uncomfortable and/or unqualified to apply. Recognizing that, we strongly encourage anyone who feels passionate about this work and believes they have what it takes to thrive in this role to apply.

Employee Expectations

As a Museum employee, the incumbent is expected to model the following traits:

• Foster and maintain open communication and collaboration and actively engage in the exchange of ideas and maintain constructive relationships
• Initiative and creativity in all aspects of the position
• Lead by example by maintaining a high standard of professional ethics and conduct
• Treat everyone with dignity and respect
• Support and uphold the policies, procedures of the Museum

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