Operations Manager

ABM Industries is seeking a dynamic and experienced Aviation Operations Manager to oversee and optimize aviation-related operations within our organization. The Aviation Operations Manager will be responsible for ensuring the efficient and safe operation of aviation services, including ground handling, passenger services, cargo operations, and related activities. This role requires strong leadership skills, in-depth knowledge of aviation regulations and best practices, and a commitment to delivering exceptional service to our clients.

Key Responsibilities:

• Operational Oversight: Manage all aspects of aviation operations, including ground handling, passenger services, cargo operations, and aircraft services, to ensure efficient and safe operations.
• Safety Compliance: Ensure compliance with all aviation regulations, safety standards, and company policies to maintain a safe working environment for employees and customers.
• Team Leadership: Provide leadership and guidance to a diverse team of aviation professionals, including hiring, training, and performance management, to foster a culture of excellence and accountability.
• Client Relations: Build and maintain strong relationships with airline partners and other stakeholders to understand their needs and provide tailored solutions that exceed expectations.
• Resource Management: Optimize resource allocation, including personnel, equipment, and facilities, to maximize efficiency and minimize costs while meeting operational requirements.
• Continuous Improvement: Identify opportunities for process improvement, cost reduction, and operational efficiency enhancements through data analysis, performance metrics, and feedback from stakeholders.
• Emergency Response: Develop and implement contingency plans and emergency procedures to ensure the continuity of operations and the safety of personnel and assets in the event of unforeseen circumstances.
• Budget Management:  Manage departmental budgets and financial performance, including forecasting, expense control, and revenue generation, to achieve profitability targets and business objectives.
• Quality Assurance: Implement quality assurance programs and performance metrics to monitor service quality, identify areas for improvement, and ensure the consistent delivery of high-quality aviation services.
• Communication:  Maintain open and effective communication channels with internal teams, external partners, and stakeholders to facilitate collaboration, problem-solving, and alignment with organizational goals.

Qualifications:

• Bachelor’s degree in Aviation Management, Business Administration, or related field (Bachelor’s degree is preferred)
• Minimum of 5 years of experience in aviation operations management, with a proven track record of success in a similar role
• Strong knowledge of aviation regulations, industry standards, and best practices
• Excellent leadership and team-building skills, with the ability to motivate and inspire others to achieve common goals
• Exceptional communication, interpersonal, and negotiation skills, with the ability to build rapport and influence key stakeholders
• Strategic thinker with strong analytical and problem-solving abilities
• Proficiency in Microsoft Office Suite and aviation-related software systems
• Flexibility to work non-traditional hours and travel as needed
• Aviation experience is preferred.

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