Operations Manager (Hematology Oncology)

Nemours Children’s Hospital, Florida is seeking an Operations Manager (Hematology Oncology) (FULL-TIME), to join our team in Orlando or Jacksonville, FL.

Located in Orlando, FL, Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the region.

Under the direction of the AVP for Hematology/Oncology, and in collaboration with service line clinical operations leadership, Florida Hematology/Oncology Chiefs and NCSC leadership, the Operations Manager advances the strategic and business planning objectives and priorities of the Hematology/Oncology service line for the Florida Division. Collaborates with Strategy and Business Development, Finance, Marketing and other key stakeholders to assess and analyze programs and services which expand the scope and geographic reach of the Hematology/Oncology service line. Strategically develop systems to support effective operations of ambulatory, inpatient, BMT, partnerships and regional services across the value stream, ensuring quality of patient care services and the integration of these services to the hospital goals, vision and philosophy.

The Operations Manager will:

• Supports the Service Line Administrator/AVP by assisting in business analysis and data gathering related to new or expanded service line programs, services, research and clinical performance; works closely with Strategy and Business Development, Finance and Marketing to prepare gate proposals for review and consideration by Florida executive management.
• In collaboration with the Service Line Administrator/AVP and ORL, JAX and other locations as appropriate, hematology/oncology service line leadership, assists and supports local administrative and clinical leaders to identify and develop annual capital and operating needs and budgets. Helps develop productivity goals budgeted work Relative Value Units (wRVU) by provider, monthly spreads, clinic visits, template utilization, patient access. etc.) with local site leaders.
• Develops key productivity, operational, financial and patient engagement metrics (including but not limited to wRVU production, office and consult volumes, charges, payments and reimbursement percentages, patient engagement, quality & service metrics). Collaborates with site administrative and physician leaders to identify, develop and implement appropriate countermeasures to optimize performance.
• Monitors and reports on the above metrics on a monthly, quarterly and annual basis; presents summaries at Triad and Chairs meetings; keeps service line clinical and administrative leadership updated on issues impacting operating, financial and patient engagement performance, recommending and helping develop countermeasures as appropriate.
• Actively participates in cross-campus collaborative efforts aimed at service line standardization, integration and overall service line margin enhancement; identifies and recommends standardization, revenue enhancement and expense reduction measures across practice sites that can streamline patient intake and throughput, improve cross-campus integration and operating margins across the FL Division.
• In collaborations with Service Line Administrator/AVP, Clinical Revenue Integrity & Business Operations, NCH Clinical Documentation Specialist, and Finance, the position monitors, identifies trends and reports performance on charge capture and delays, denial management, chart closure (including clinical documentation) and develops and helps implement required countermeasures to optimize financial performance.
• Assists in the development and rollout of new productivity and management tools aimed at improving provider productivity, access and service line efficiency; ensures end user training as part of implementation of these programs.
• Promotes patient and family-centric customer service and all aspects of Nemours True North metrics, working collaboratively with chairs and chiefs, statewide administrative leaders, clinical nurse managers and other members of the service line’s management team to identify goals, trends and, where necessary, countermeasures aimed at achieving targets.
• Collaborates with site administrative leaders, Chiefs, Service Line IS Clinical App Associate Analyst and Executive Assistants to enhance and optimize patient access by assisting with clinical template management tasks.
• Collaborates with Executive Assistants to support new provider onboarding; ensures providers are fully oriented to required training and task completion in order to ensure maximum productivity and reimbursement for the services they provide.
• All other duties as assigned.

Requirements:

• Bachelor Degree required. Master’s Degree preferred.
• Minimum one (1) year of healthcare administration required; three (3) years preferred.
• Demonstrated record of progressively responsible administrative experience in healthcare, preferably pediatric or specialty related.
• Experience in ambulatory care programs preferred.
• Experience in Hematology/Oncology/BMT/Infusion service operations or administration preferred.
• Experience in physician practice management preferred.
• Experience in healthcare management preferred.