Outlets Director

At the Thompson San Antonio, we believe our guests select us as Culture lives here. The Outlet Director for The Moons Daughters will lead caring and attentive associates who are focused on providing a curated experience that is up to date with the latest trends in both the beverage and culinary arena. Experience a vibrant setting that focus on a combination of entertainment, food and beverage, where activations are a must. Thompson San Antonio is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Outlets Director for The Moon’s Daughter oversees the award-winning rooftop bar within Thompson San Antonio.

Duties Include:

• Be a leader in trends

• Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house

• Develop and recommend the budget, concepts and objectives and manage within those approved plans

• Implement and maintain food & beverage sales/marketing programs

• Direct and oversee development of associates

• Hire, train, empower, coach and counsel, performance and salary reviews

• Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations

• Coordinate outlet operations with other hotel departments to ensure efficient guest service

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

• Implement procedures to increase guest and employee satisfaction

• Exercise quality control for both food and beverage

• Maintain Hyatt standards of service and ensure their implementation

• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

• Maintain communications with Corporate Office

• Coach and counsel employees to reflect Hyatt service standards and procedures

Thompson San Antonio associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you

Qualifications

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts

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