Patient Access Services Rep/UKHC

None

Sitting at computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.

Monday through Friday, 8:00 am – 5:00pm.

A Patient Access Services Representative’s main responsibilities include customer service, department specific tasks, administrative duties, communication skills, and accurate documentation. The duties of Representatives include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful creation of accurate patient accounts. Representatives ensure department policy and procedure is fully understood and followed. This is a fully remote position.

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Associates degree and 4 years of healthcare customer service experience preferred and previous experience working with patient scheduling is highly preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.