Patient Access Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

These functions are not intended to be an exhaustive list of all responsibilities, duties, and
requirements of the job. Other functions may be assigned as needed.

1. Collect accurate patient demographic and billing information in a timely
2. Interview incoming patients and/or review documentation to enter applicable information into all appropriate software.
3. Be able to perform pre-registration requirements as needed for the Patient Access
4. Assist with scheduling patients for procedures with Centralized Scheduling as needed to ensure timeliness, accuracy, and compliance.
5. Assist with financial clearance responsibilities regarding prior authorizations for procedures if
6. Be able to perform admission duties if
7. Serve as a liaison between departments and other Patient Access Services
8. Answer patient questions (via telephone/in person) and give information as
9. Assist with compiling and reporting data to provide information for error accuracy within the
10. Promote good relations with patients, facility departments, provides’ offices, and co-
11. Work to maintain effective practices for maximum efficiency within Patient

SUPERVISORY RESPONSIBILITIES: NO

QUALIFICATIONS:

To perform this job successfully, an individual must be able to learn and perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED equivalent required. Medical knowledge experience preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret order requests, insurance information and necessary documents.
Ability to determine and prioritize procedures. Able to communicate effectively both verbally and in
writing.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret
an extensive variety of technical instructions with several abstract and concrete variables. Exercise
good judgement and tact in relating to conflict.

CERTIFICATES, LICENSES, REGISTRATIONS:

OTHER SKILLS AND ABILITIES:

Microsoft Excel

Microsoft Word & Power Point

Outlook Calendar including Scheduling Assistant

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear; use
computer, reach with hands and arms, stand, walk and lift up to 25 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and focus
adjustment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee typically works in a medical office environment.
The noise level in the work environment is usually moderate.