Patient Administrative Service Manager

Internal Number: REF38794O

General Summary

Manages the operations of Patient Administrative Services on the assigned shift including: Registration, Admissions, Staffing and other personnel activities assigned to work specific area. Ensures high-quality customer service and to improve the revenue cycle activities for coding, billing and documentation. Understands regulatory and third-party payer guidelines for admissions, discharges, billing and coding so the organization and registration staff remain in compliance. Reviews staff schedules and ensures staffing guidelines meet the budget and provide appropriate resources based on department volume/activities. Trains, educates and develops staff to enhance job functions and responsibilities so that maximum flexibility and job cross training is achieved. Coordinates activities with other departments to ensure patient satisfaction and problem resolution.

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban, and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Education and Experience

• Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required. Bachelor’s degree in Business Administration/Management, Hospital Administration, a related discipline or equivalent is preferred.
• 3 years of work experience performing patient registration, including working knowledge of the healthcare revenue cycle in a patient healthcare setting, is required with 2 years in leadership role.
• Supervisory or lead project work experience is preferred
• Supervisory experience within Revenue Cycle or an acute care hospital is preferred.
• Patient Financial Services experience is preferred

IV. Knowledge, Skills and Abilities

• Knowledge of registration and admitting services, general hospital administrative practices, operational principles, The Joint Commission, federal, state, and legal statutes required.
• Knowledge of third party insurance principles and practices is required.
• Ability to promote teamwork and build effective relationships; take initiative and meet objectives
• Excellent communication and guest relation skills.
• Knowledge of Medicare and Medicaid regulations and current corporate compliance issues
• Decision making and problem solving – combining, evaluating, and reasoning with information and data to make decisions and solve problems.
• Prefer demonstrated knowledge of the operation of Epic for operation of an on-line patient registration system for entry and retrieval of demographic and financial information, retrieval of patient information and departmental performance statistics.
• Certified Healthcare Access Manager preferred

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $36.83-$55.29
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide