Patient Navigator – Colorectal Cancer Screening

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

MGB strives to advance health equity, improve health outcomes, and promote well-being of our primary care patients by addressing health-related social needs, system navigation, and care coordination as standard of care. Patient Navigators are an integral part of achieving these goals.

Patient Navigators play a pivotal role in facilitating access to cancer screening services for the patients we serve. By building trust with their patients, Patient Navigators help patients improve access to healthcare. Patient Navigators have the skills and experience to understand their patients’ circumstances. By walking alongside their patients, Patient Navigators help to address medical and psychosocial needs in order to promote self-efficacy, help patients meet their goals, and improve health outcomes.

Patient Navigators use their unique skills (motivational interviewing, trauma sensitive care, coaching, etc.) to help patients manage their chronic diseases, complete preventative health screenings, adhere to medications, connect to community resources and gain strength and confidence in managing their own health. In addition, Patient Navigators will work with patients to help decrease barriers to timely preventative and follow-up care in the midst of challenging social, environmental and economic situations. The Patient Navigator will aid patients in the coordination and completion of appointments inside and outside of MGB. Patient Navigators will work with patients to alleviate social determinants of health as well as improving their overall health and well-being. While the Patient Navigator is not a clinical position, it requires a good knowledge (ability to learn) of basic clinical concepts and an understanding of when a referral to a licensed clinician is appropriate.

Job Summary

Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.

Qualifications

Duties:

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Qualifications:

• Bachelor’s degree in social work, public health, education or related field preferred.
• 1-2 years experience in social work, case management or related field, ideally in a clinical setting preferred

Knowledge, Skills and Abilities

• Strong knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse healthcare professionals.
• Strong organizational and time management skills.
• Familiarity with electronic health records and case management software.
• Strong commitment to social justice, health equity, and positively impacting the care of at-risk patients.
• Experience working in a healthcare environment
• Proficient in Spanish, Haitian-Creole or other language(s) strongly preferred

Additional Job Details (if applicable)

• This is a hybrid role, with 70% remote work and 30% work in the community or on-site.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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