Patient Relations Specialist – EDI

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Patient Relations Specialist is a liaison between our high valued domestic and international patients (benefactor, trustee, high influence, etc) and Mayo Clinic. Patient Relations Specialist assists the patient and family by coordinating and facilitating the patient experience and with administrative tasks pertaining to their overall experience. The Patient Relations Specialist provides oversight of the patient care experience and intervenes as necessary. Works collaboratively with Mayo Clinic and external physicians, appointment coordinators, patients and family members to provide an exceptional patient experience and provide service recovery when needed. Patient Relations Specialists are required to adhere to the ethical, compliance, and regulatory standards set forth for the department and institution. This position requires the flexibility to work weekends and evenings when necessary.

Qualifications

Bachelor’s degree in communications, business, patient/healthcare related field and three years of experience in communication, customer service, or patient care is required. Requires excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view. The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through. Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must be proficient in information technology, MS Office products, and clinical applications. An understanding of a complex healthcare system and the philanthropic process is desirable. Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility. Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.

Exemption Status

Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended.; $27.55 – $41.37 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F, hours are based on department needs.

Weekend Schedule

Weekends may be required based on department needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Casie Johnson

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