Patient Services Assistant

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department of Pediatric Otolaryngology is looking for an enthusiastic, reliable and service-oriented individual to be a part of our front desk team. The individual in this role is expected to assist patients visiting our clinic and balance other daily responsibilities in a team-based setting. They will be providing support to the physicians by scheduling new, return and postoperative visits for patients, including detailed multiple appointments in the Pediatric Otolaryngology Clinic, located in C.S. Mott Children’s Hospital.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Provide excellent service to patients, providers and other internal stakeholders
• Schedule patient appointments
• Check-in and check-out patients
• Verify patient demographic and other information is current
• Collect payments from patients
• Complete multiple tasks independently
• Assist with other operational tasks as necessary
• Interact with all department providers and staff respectfully and appropriately
• Problem solve independently and as a part of your team
• Perform other duties as needed.

Required Qualifications*

• High School Diploma or GED.
• 0 -2 years of experience.
• Must be able to work in a team setting and have excellent communication skills with adults and children.
• Experience in a patient care setting.
• Excellent attendance records.
• Strong interpersonal skills and ability to handle multiple tasks.
• Must demonstrate excellent customer services skills.
• Ability to exhibit a professional and positive image when interacting with patients, faculty and staff.
• Strong written, verbal and non-verbal communication skills.
• Must have strong organizational and time management skills as well as attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy, complex clinical setting.
• High school diploma or equivalent combination of education and experience.
• Ability to work well with clinicians and fellow staff.
• Ability to problem-solve independently when challenges arise.

Desired Qualifications*

• Bachelor’s degree or equivalent combination of experience and education
• Previous experience working in an ambulatory care setting
• Knowledge of Epic/MiChart
• Knowledge of UMHS/University of Michigan policies and procedures
• Knowledge of medical records and medical terminology

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union – Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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