Patient Services Associate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

To provide support and coordination of divisional patient care services.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Receive and assist patients, visitors, and staff in a high-volume clinic that services multiple modalities.
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Assist patients with questions on the phone or in person.
• Escort patients and visitors to different areas as needed for patient care and visitation, including those that are wheelchair bound.
• Collect payments, co-pays and past due balances at patient check out using established department guidelines.
• Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
• Accurately schedule and reschedule exams for patients who are unable to be seen.
• Provide patients oral contrast as needed per protocol.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary, consents, and all other appropriate correspondence.
• Identify and track reoccurring operational problems and participate in resolution.
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.
• Assist call center, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.
• Assist in the training of new staff and clerical float staff.

Required Qualifications*

• Follow Radiology Gold Standard Customer Service guidelines consistently.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.
• Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.
• Demonstrate strong interpersonal and oral communication skills including active listening.
• Demonstrate strong organizational skills.
• Excellent attendance record.
• High School diploma or equivalent.
• 2-3 years experience in direct customer service setting involving face to face or over the phone patient/customer interaction.

Desired Qualifications*

• Working knowledge of MiChart (Cadence and EpicCare) is preferred.
• Familiarity with SharePoint, and Microsoft Office 365 including Outlook and Teams is preferred.
• Familiarity with medical terminology is preferred.
• Experience in a health care environment.

Work Schedule

Monday – Friday, 3pm-9pm

Work Locations

University Hospital

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Source ⇲