People Planning Operations Process Analyst

Imagine what you could do here! The people here at Apple don’t just create products – they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners across Apple to execute Retail programs, enabling teams and customers to receive a world class experience.

Description

We are looking for a Process Analyst to partner with retail leadership teams across multiple locations to plan a scheduling strategy that positively impacts our employees and customers. In this role, you will be responsible for … Motivating and engaging store leadership behind resource planning strategies and changes through strong relationships and ability to influence. Integrating store specific plans with resource planning strategies to plan timely, consistent, and flexible schedules to support the employee and customer experience. Driving timeliness, accuracy, and consistency with resource planning strategies across several locations. Partnering with Store Leaders to advise on how current hours allocation, local payroll laws, time away, availability, traffic analysis, and store strategies impact scheduling performance and identify solutions. Analyzing data related to workforce management to provide recommendations to store leadership and cross-functional partners to improve resourcing trends and scheduling opportunities. Partnering with members of the team to review completed schedules for alignment with store specific plan and current resource planning strategies. Maintaining subject matter expertise and proficiency of the current scheduling systems. Attending and participating in Global Retail Support (GRS) communication regarding system enhancements, scheduling updates and training. Compliance adherence to scheduling rules, store policies and procedures across markets and countries where applicable Coordination of weekly schedule completion, delivery, and communication across multiple stores. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• 3+ years of related experience
• Excellent verbal and written communication skills in English
• Flexibility in your work schedule. Your work hours will be based on business needs and may include evenings and weekends.

Preferred Qualifications

• Excellent organization and time management skills with the ability to perform multiple activities simultaneously.
• Ability to identify scheduling trends and make adjustments accordingly.
• Skilled ability to influence others without a direct reporting relationship.
• Proven track record in prioritizing, planning, and executing strategies.
• Agile, comfortable making decisions in a fast-paced, time critical environment, while coordinating multiple in-flight projects.
• Self-motivated, driven individual comfortable in a dynamic environment.
• Technical expertise in resource planning systems, platforms, and workforce optimization or a related area experience preferred.
• Prior Apple Retail experience or knowledge of the Apple Retail organization preferred.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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