Pharmacy Patient Support Rep/UKHC

HS

2 yrs

None

This position requires use of a computer workstation, completion of tasks with repetitive motions.

Primarily day shift; Monday through Friday

Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope.

Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.

Customer Service skills; Call center experience preferred; Healthcare customer service. 

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.