Pharmacy Patient Support Rep/UKHC

HS

2 yrs

None

This position may require sitting at a computer workstation and performing tasks with repetitive motions; and occasionally standing or walking with objects weighing up to 25 pounds; and lifting, pushing, and/or pulling objects weighing up to or over 50 pounds. Must also be able to reach above or below waist level. Possible exposure to hazardous chemicals and fumes including waste, and blood-borne or airborne pathogens.

Primarily day shift; Monday through Friday.

Answer patient phone calls regarding pharmacy requests including but not limited to infusion visits, prior authorization status and other needs. Document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address requests and concerns within scope.

Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills.

Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.