Player Development Executive (Caesars New Orleans)

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• 401k Matching

JOB SUMMARY: The Player Development Executive assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

KEY JOB FUNCTIONS:

• Establish and maintain positive customer relationships with VIP players.
• Identifies, attracts, and maintains close ties with targeted guests through personal contact, by phone and in person.
• Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events.
• Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations.
• Positively promote property and company-wide promotions, events, and amenities to guests.
• Issue complimentaries or other offers to guests while using discretion based on play and property guidelines.
• Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.
• Maintain confidentiality of both customer and company information.
• Strive to achieve and exceed bench-mark goals/objectives set by management.
• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams.
• Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players.
• Assist special events during VIP events.
• Assists in developing invitation lists for special events and in planning the events.
• Conveys terms of programs and explains qualifications to prospective gaming customers.
• Fully complies with all applicable rules, regulations, laws and policies, Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property.
• Assist players with opening or increasing credit lines on property or within the brand.
• Provide information to property leadership related to guest feedback, suggestions, concerns, or issues.

EDUCATION and/or EXPERIENCE:

• Minimum 2 year Associate’s college degree; Bachelor’s Degree or comparable experience preferred
• Minimum of 5 years in gaming, marketing or public relations
• Customer service and telemarketing experience required

QUALIFICATIONS:

• Literacy and fluency in English
• Enjoys being with people and has the ability to make each guest feel special
• Excellent verbal communication skills
• Ability to be creative and innovative in guest satisfaction
• Ability to solve guests’ problems to their satisfaction while protecting Harrah’s interests
• Must possess strong relationship building skills and demonstrate the ability to influence at all levels
• Must be able to work flexible hours.
• Must be able to maintain composure and excellent guest relations under all circumstances.
• Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to move in and around on the casino floor quickly.
• Must be able to respond calmly and handle many customer demands in a fast paced environment.
• Visual and auditory range must include immediate environment.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

GAMING PERMIT: Non-Key

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

About us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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