Poker Assistant Manager

1. General – Responsible for learning to:
   
   • Positive attitude and interactions with guests and team members.
   • Responsible for the operations of table games on an assigned shift.
   • Oversees and/or directs activity of Table Games personnel in relief or absence of the Table Game Manager or Poker Manager.
   • Functions as Manager on duty in absence of Poker Manager or Table Games Manager.
   • Responsible for observing business levels and making decisions regarding deployment of table games staff, opening/closing tables and/or pits, yielding table limits and managing supervisors as needed.
   • Can function in capacity of dealer pencil, communicating essential information to managers and providing clear instructions to dealing staff.
   • Displays a working knowledge of all table games procedures, house rules, jackpot payment procedures, card counting methods and procedures.
   • Ensures uninterrupted table game play by monitoring check racks and game equipment.
   • Settles disputes that arise from guests in the Table Games/Poker area, referring those that are very difficult to the Table Games Manager or the Director of Table Games.
   • Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions, 4) resolving guest issues using approved resources.
   • Interacts with support departments to facilitate casino, food, beverage, and slot performance/maintenance services as needed.
   • Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to the Poker Manager or Table Games Manager.
   • Observes problems or differences between Table Games employees and gaming guests and aids if necessary.
   • Supports dealers, responding quickly to calls for approval and help with guest service.
   • Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties.
   • Assigned to development, training, and evaluation of direct reports.
   • Recommends performance ratings, prepares, and conducts Performance Reviews.
   • Recommends change in department including best practices for training, operational efficiencies, and customer service.
   • Provides for safety and security.
   • Supports a positive culture by addressing teammate complaints and concerns.
   • Recommends and prepares written disciplinary action.
   • Remains knowledgeable of current property promotions and can lead team huddle.
   • Displays working knowledge of table games software and Microsoft Office and can make accurate computer entries.
   • Plan and supervise work.
   • Complies with Title 31 and AML requirements.
   • Monitors legal compliance with federal, state, and gaming laws.
   
   
2. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
   
   • Perform other duties as assigned or reasonably requested by any member of management.
   
   
3. Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
4. Tools and Technology: Card tables, table game drop box, table chip tray, playing cards, playing chips, automatic shuffler, and desktop computer.
5. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required.

QUALIFICATIONS

1. Experience: Five to seven years’ experience as a poker dealer, supervisor, or poker floor person with a 4-year degree in a related field or equivalent work experience.
2. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of arithmetic, algebra and their applications. Knowledge of gaming laws and regulations.
3. Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Being aware of others’ reactions and understanding why they react as they do; Talking to others to convey information effectively; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

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