Principal Product Designer, AI

The AI team at HubSpot designs an AI system that enhances all aspects of our customer’s business; amplifying efficiency, scaling teams and uncovering hard-to-see insights. Our AI Copilot allows for conversational engagement with the CRM, nascent Breeze AI agents are beginning to take on low-value work freeing customers to focus on strategic work, and our AI intelligence layer helps them understand their business better. This playlist shows the depth of our early investments and hints at the work to come.

• Having deep domain knowledge across all product areas
• Being considered a master in uncovering new unmet user needs across the product
• Using knowledge of root causes to investigate new problem spaces that span multiple groups
• Having deep data analysis skills and a knack for improving our data collection systems
• Helping team members engage more deeply with data
• Modeling ways to gracefully shift gears as new information becomes available

• Model “thinking like an owner” in terms of how team should spend time & resources
• Enjoy tracking multiple high complexity projects and helping create visibility in these areas
• Are known for your communication artifact quality (decks, memos, etc)
• Model best practices for knowledge sharing, collaboration and facilitation
• Have a knack for helping others embrace change across multiple groups
• Master the ability to appeal on both logical and emotional fronts when selling an agenda or vision
• Clarify shared expectations across groups in service if a larger mission
• Have the proven ability to break down resistance and anticipate pitfalls
• Are experienced in fostering team health, mission, and purpose
• Can confidently deliver clear, direct, and actionable feedback—and ask for it in return
• Share our HEART values and practice growth mindset

Our UX team is a passionate and diverse group of ~300 product designers, content designers, researchers, and design ops folks globally who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. We strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too.

• The possibilities of “and” — prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

You might not feel like you “check all the boxes” as you read this job post, but we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

Cash compensation range: 197900-316600 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.