Principal ServiceNow Solution Analyst

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

We are seeking a highly skilled and experienced Principal ServiceNow Solution Architect to lead the design and implementation of complex ServiceNow solutions. The ideal candidate will be responsible for providing technical expertise, leading development projects, and ensuring the quality and efficiency of ServiceNow solutions within our organization. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ServiceNow platform and IT service management.

Primary Responsibilities

• Conduct detailed analysis of business requirements and translate them into effective ServiceNow solutions.
• Architect and design complex ServiceNow solutions, including integrations with other systems.
• Review and analyze existing ServiceNow configurations and workflows to identify areas for improvement.
• Lead technical discussions and decision-making on best practices for development and implementation.
• Review code, ensure quality standards are met, and provide technical guidance to the development team.
• Manage large-scale ServiceNow projects, including planning, scoping, resource allocation, and delivery timelines.
• Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
• Design custom applications, workflows, and integrations within the ServiceNow platform.
• Troubleshoot complex technical issues and resolve production problems.
• Provide technical guidance and support to the development team.
• Coach and mentor junior ServiceNow Solution Analyst and developers, transferring knowledge and best practices.
• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.
• Identify opportunities to leverage ServiceNow capabilities to optimize business processes.
• Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrade

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience across various ServiceNow modules (e.g., ITSM, HRSD, AppEngine, ITOM, IRM, SecOps) with in-depth knowledge of platform capabilities, scripting languages, and architecture.
• Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.
• Demonstrated ability to lead and mentor development teams, manage complex projects, and make technical decisions.
• Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer’s Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant’s arrest and/or criminal conviction records. Southern Glazer’s Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer’s Wine and Spirits and do not reflect Southern Glazer’s pay bands or ranges.

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