PTBRA Residential Service Coordinator

APLA Health’s mission is to achieve health care equity and promote well-being for the
LGBT and other underserved communities and people living with and affected by HIV.
We are a nonprofit, federally qualified health center serving more than 14,000 people
annually. We provide 20 different services from 15 locations throughout Los Angeles
County, including: medical, dental, and behavioral health care; PrEP counseling and
management; health education and HIV prevention; and STD screening and treatment.
For people living with HIV, we offer housing support; benefits counseling; home health
care; and the Vance North Necessities of Life Program food pantries; among several
other critically needed services.

Additionally, we are leaders in advocating for policy and
legislation that positively impacts the LGBT and HIV communities, provide capacity-
building assistance to health departments across the country, and conduct community-
based research on issues affecting the communities we serve. For more information,
please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We offer:
• Medical Insurance
• Dental Insurance (no cost for

employee)
• Vision Insurance (no cost for

employee)
• Long Term Disability
• Group Term Life and AD&D

Insurance
• Employee Assistance Program
• Flexible Spending Accounts

• 11 Paid Holidays
• 4 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free

parking
• Employer Matched (6%) 403b

Retirement Plan

This is a great opportunity to make a difference!

This position will pay $26.20 – $29.93 hourly.

Salary is commensurate with experience.

POSITION SUMMARY:
Under the direction of the Program Manager of Permanent Supportive Housing, the
PTBRA Residential Service Coordinator is responsible for the provision of supportive
services to individuals and families in a hybrid/remote setting. Direct services are off-
site, most often in the client’s homes and include assessments, interventions, and
evaluation of the client’s needs, abilities, and progress.

The PTBRA Residential Service

Coordinator will also work closely with the Housing Manager to identify housing
opportunities and secure a housing inventory. This includes educating prospective
landlords and owners about how the Alliance for Housing and Healing subsidy program
works and the services that will be provided.

The PTBRA Residential Service
Coordinator provides support and guidance to property managers with the intention of
mitigating tenant related issues and the deterrence of evictions. The goal is to assist
client’s in maintaining their housing by improving health outcomes while continuously
working on increasing life skills and financial stability.

There is only one department shift
which is Monday-Friday from 8:00am-5:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Set up meetings with new owners and property managers to explain PTBRA

program. Build long term relationships with owners and property managers to
maintain and increase their participation.

Negotiate with landlords experiencing
conflict with tenants to find compromise and solutions to problems to avoid client
evictions.

• Collaborate with Housing Manager to successfully maintain units and avoid client
evictions, ensures compliance and reporting of program requirements by gathering
and entering information into internal and governmental databases on a regular
basis, being consistent in data collection.

• Conduct home visits at least once a month or as needed based on the clients
acuity, provide supportive services to a caseload of 20-25 individuals and
families to ensure housing retention, conduct intake, assessments, and assist
clients with meeting goals. Create and monitor clients’ individual service plan and
monitor progress.

Teach and model independent living skills

• Coordinate and manage quarterly tenant/resident meetings on topics, including
but not limited to landlord/tenant rights and responsibilities, HIV/AIDS medical
updates, neighborhood amenities, building and management issues, as well as
social and recreational activities and encourage client participation.

• Complete reports and statistical data requests to maintain compliance with
agency funders.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:
Training and Experience:
Bachelor’s degree or a minimum of three (3) years of relevant experience in direct
service with HIV/AIDS clients, homeless population, or clients with similar chronic
conditions or a Master’s degree in Social Work, or related Master’s degree.

Knowledge of:
Strong knowledge of the complexity of HIV/AIDS-related issues, homelessness, and co-
morbidities, including mental illness, trauma, substance abuse, aging, and chronic
health issues, as well as the internal and external factors that negatively impact low-
income and multi-ethnic communities. Knowledge of successful methods to assist
clients in developing skills for independent living.

Knowledge of chemical dependency
and ways to assist clients in connecting with effective substance abuse programs.
Experience using a governmental database and/or internal database to successfully

maintain client data collection in a timely and accurate way. Experience with Microsoft
Office Suite of products (Word, Excel, PowerPoint)

Ability to:
Ability to work both independently and as part of a team.

Well-organized and detail-
oriented with the ability to handle multiple tasks while meeting deadlines.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching,
stooping, lifting and moving of office materials weighing 25 pounds or less. The
position requires daily use of a personal computer and requires entering, viewing, and
revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and
have the use of a personal vehicle for work related purposes.

COVID-19 Vaccination or
Medical/Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.

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