Quality Assurance Manager (Costuming)

Through innovative storytelling and collaboration, Disney Live Entertainment crafts, produces, and delivers remarkable and engaging entertainment experiences! From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of fields and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust!

The Quality Assurance Manager is the first point of contact for clients who have concerns or questions regarding costume products. They partner with clients across the enterprise to resolve concerns and communicate outcomes. This role will also lead all aspects of product quality as it comes out of manufacturing to ensure that it meets quality standards.

The Quality Assurance Manager will report to the Area Manager of Costume Buying.

This is a Full-Time role.

What You Will Do:

• Accountable for reporting on the quality of all costume products from all vendors either on-site at vendor facilities or in-house
• Identify, track, and resolve quality issues
• Develop & maintain quality standards & metrics
• Facilitate costume accommodation process
• Lead brainstorming sessions for issue resolution
• Work with clients from all over the world
• Work with Costumers, Buyers, Designers, Costuming Leaders, and other partners external to the department
• Complete cost analysis and articulate return on investment
• Communicate issues, resolution plans, and outcomes to a wide audience of clients
• Cultivate open partnerships with all product partners.
• Mentor and give feedback to associate costume buyers, costume buyers, and senior costume buyers, focusing on product quality, to further develop the team.
• Lead hourly employees

Required Qualifications

• 5+ years of experience in garment construction, apparel manufacturing, or apparel quality assurance
• Experience with project management
• Experience leading hourly Cast
• Experience performing cost analysis and comparisons
• Experience communicating (verbal & written) to all levels of stakeholders
• Experience collaborating with all levels of internal and external partners
• Ability to work around all types of fabrics, fibers, and synthetic furs
• Ability to be flexible with work schedule, including extended hours, holidays, and weekends
• Ability to travel between various work locations in a day
• Ability to travel domestically and internationally up to 10% of the time

Preferred Qualifications

• Ability to obtain a valid Passport
• Experience with union contracts
• Experience with garment patterning
• Multi-lingual (Spanish & Chinese-Mandarin)

Education

• High School diploma or equivalent is required
• Advanced degree in Costuming, Fashion, Garment Manufacturing or related field is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

#DLEJobs #LI-CD1 #DPEPMedia

About Walt Disney Imagineering:

Founded in 1952 as WED Enterprises to design and build the world’s first theme park – Disneyland – Walt Disney Imagineering (WDI) is where imagination and creativity combine with cutting-edge technology to create unforgettable experiences. WDI is the creative force that imagines, designs and builds all Disney theme parks, resorts, attractions and cruise ships worldwide. Imagineering’s unique strength comes from its diverse global team of creative and technical professionals, who build on Disney’s legacy of storytelling to pioneer new forms of entertainment. The Imagineers who practice this unique blend of art and science work in more than 100 disciplines to shepherd an idea all the way from “blue sky” concept phase to opening day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Entertainment , which is part of a business we call Walt Disney Imagineering .

Walt Disney Entertainment is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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