Quick Service Attendant – Whistlestop Café

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

At our on-mountain restaurant, The Whistlestop, Quick Service Attendants are responsible for providing guests with prepared food items, beverages, and general knowledge of the mountain and resort operations. You will rotate between roles of a cashier (engaging with customers, taking accurate orders, collecting and processing payments) and busser (clearing and sanitizing tables), as well as light food preparation.

Essential Job Responsibilities:

• Operate a high-volume point-of-sale register.

• Follow checklists and other guidelines for opening and closing duties.
• Have a comprehensive understanding of and practice responsible alcohol service.

• Greet all customers pleasantly and provide simple directions within and around the resort and mountain.

• Provide recommendations and answer questions about food and drink items, including allergen and dietary information.

• Daily set-up and breakdown of service area.
• Conduct regular check-ins with guests to ensure food, beverage, and experience quality.

• Demonstrate experience in handling complaints and resolving grievances to ensure guest satisfaction.

• Develop a working knowledge of food and beverage operations.
• Participate in supply procurement from the Resort Center, load into Snow Cat, and assist with delivery to the restaurant.
• Communicate product and supply needs to the restaurant manager.
• Arrange chairs and picnic tables on the restaurant snowfront, storm stacking when heavy snowfall is expected.
• Participate in shoveling snow after heavy snowfall.

• Miscellaneous tasks such as: assisting with unloading supplies, emptying trash & recycling cans, restocking food and beverage items, sweeping, vacuuming, and mopping floors, etc.
• Maintain a clean and neat workspace, and guest space, and ensure that the operation runs in a smooth and orderly fashion.
• Perform additional responsibilities, although not detailed, as requested by F&B Managers or Supervisors at any time.
• Reliable attendance on all scheduled workdays.
• Other duties as assigned.

Personal Skills:

• Must have a strong attention to detail.
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.

• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, while working in an ever-changing environment.

Qualifications/Knowledge:

• Must already have or be willing to complete the New Mexico Food Handler Certification upon hire.
• Must already have or be willing to complete the New Mexico Alcohol Server Certification upon hire.
• This position requires skiing or snowboarding as the sole mode of travel to the restaurant. Must be able to demonstrate sufficient skiing or snowboarding to be qualified.
• Experience working in a fast-paced restaurant environment is preferred.
• Experience in using Square Point of Sale is preferred.
• Is self-motivated and capable of working diligently without constant supervision.
• Ability to communicate clearly and effectively with co-workers and guests.
• Ability to work a flexible schedule including mornings, weekends, holidays, and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Will often lift and carry 25 pounds but up to 50 pounds. 80-100% of the time will be spent standing, walking, reaching, talking, and hearing. 25-50% of the time may be spent being exposed to the outdoors including winter weather conditions. Occasionally sitting – less than 15% of the time.

Background Check:

Positions dealing with children, of a safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes

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