Remote Contact Center Project Assistant

The Christian Broadcasting Network (CBN), is looking for a Remote Contact Center Project Assistant for a 24/7 contact center that serves inbound, outbound, digital, and email channels through teams that are on-site, remote, and international. Will create, manage and evaluate selected inbound and outbound internal and outsourced campaigns from concept to final reporting and assist with project scheduling, outbound workflow administration, and call routing functions.

Work Schedule:

Monday – Friday 8:00 a.m. – 5:00 p.m. EST

Remote Requirements:

• Reliable high speed internet access with minimum speed of 50Mbps
• Must maintain distraction-free home office conducive to confidentiality

The successful candidate will have the following qualifications:

• Working knowledge of business, marketing and inspirational fundraising practices and principles.
• Working knowledge of project management, preferably in a direct mail or call center environment.
• Working knowledge of Microsoft Office and SQL utilities with a strong understanding of relational databases.
• Strong time management, organizational and analytical skills.
• Excellent written and verbal communication skills
• Strong interpersonal skills with ability to effectively interact with staff and outside public
• Ability to learn new system utilities and architecture
• Ability to handle multiple tasks and meet deadlines
• Ability to work independently and as an effective member of a team

Source ⇲