REPRESENTATIVE-PLAYERS CLUB – MARKETING OPS

Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the players card rewards program.

Responsibilities

• Exhibit conduct in accordance with all NJ DGE Regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures.
• Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor. Generate new business by signing up qualified guests for Hard Rock Rewards.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Create and issue Hard Rock Rewards Cards and promote the program and related promotions.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customers’ rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
• Assist with Sweepstakes, Promotions and Gift Giveaways as needed.
• Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Qualifications

High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience. Basic computer skills required, along with the ability to type at least 25 words per minute. Hold or have the ability to obtain a Casino Employee Registration (CER).

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WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

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