Resort Manager – EC

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Montage Kapalua Bay is recruiting for a Resort Manager to join the team: Set beachfront atop picturesque Kapalua Bay, this 24 acre-resort is the ideal destination from which to enjoy all of Maui. At Montage Kapalua Bay, you will feel embraced by genuine island hospitality and authentic culture. At every turn, the spirit of Hawaii merges with your own to create pono – a true sense of balance and harmony – as you relax and enjoy all-suite accommodations, inspired cuisine, championship golf, water sports, and a 30,000 square-foot Hawaii-inspired spa.

SUMMARY

The Resort Manager is responsible for the management of the day-to-day operation with emphasis on Food and Beverage, Rooms, Spa, Security, Recreation, and Activities and following the Hotel’s organizational chart. Directs implements, and maintains a service and management philosophy that serves as a guide to all staff. This position must have experience creating and implementing critical paths for all the above operations, including budgets, operating standards, job descriptions, and training manuals. The successful candidate will have impeccable professional references for exceptional leadership and communication skills, cutting-edge technical knowledge for operating a high-end property.

ESSENTIAL FUNCTIONS

• Responsible for the selection, training and development of key leadership personnel within the division and its departments. Able to exercise personnel action discretion within Montage’s policies. Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.
• Interact positively with guests and residential owners, promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Maintain communication with all departments to ensure guest service needs are met.
• Constantly monitor Hotel staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify and deficiencies with respective personnel.
• Inspect all aspects of the operation, ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
• Maintain profitability of each division to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory. Evaluate cost-effectiveness of all aspects of the operation. Develop and implement cost-saving and profit-enhancing measures.
• Develop new revenue-generating programs with the goal of increasing ancillary spending of our guests and day visitors.
• Provide support of a specialist nature to the Executive Committee.
• Working closely together with the residential team to exceed the expectations of residential owners.

QUALIFICATIONS

• Bachelor’s Degree Preferred.
• A minimum of 15 years of management experience in a luxury hotel or resort environment
• A minimum of 10 years experience as a department head or senior leadership position at an ultra-luxury level operation.
• At least five years’ experience in an executive-level and multi-unit position.
• Ideal candidate will have occupied a similar or higher position for one to two years.
• Proven track record of driving improvements to revenue and profitability.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Must possess moderate computer skills.
• Budgetary analysis capabilities required.
• Hawaii experience is a plus
• Luxury residential experience preferred.

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Position requires walking and giving directions most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. It requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs.

The pay scale for the Resort Manager is $155,000 -195,000.00. The pay scale is the base salary wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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