Resource Specialist- SUD/ Emergency Room MGH

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Resource Specialist/ Substance Use Disorder Emergency Room/ SUD ER

Job Summary

Summary
Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources.
Does this position require Patient Care? Yes

Essential Functions
-Researches information on community social resources.
-Maintains files of brochures, information packets and applications for all types of community resources.
-Collaborates with social work staff and personnel from community agencies to obtain needed information.
-Assists in planning/implementing in-service presentations by and about community resources.
-Assesses patient/family understanding of available resources.
-Educates patients/families about appropriate resources and how to access them.

Qualifications

Education
High School Diploma or Equivalent required or Associate’s Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
related experience 2-3 years preferred

Knowledge, Skills and Abilities
– Familiarity with medical terminology.
– Familiarity with community services/resources.
– Ability to maintain effective working relationships with patients/families.
– Knowledge of current community resources.
– Strong assessment and crisis intervention.
– Strong collaborative skills and a desire to work in a complex, fast-paced environment.
– Excellent interpersonal skills.
– Excellent collaboration, customer service and advocacy skills.
– Excellent written and verbal communication skills.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs – 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67-100%)
• Vision – Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

ADDITIONAL JOB INFORMATION

Job Description Name:

Resource Specialist I

Job Profile

JP204752

Associated FLSA Job Code

Effective Date

Workday Integration Date

9/23/2024

Workday Job Family

119 – Care Coordination / Case Management

Management Level

Individual Contributor

Job Level

A2 – Administrative Services

FLSA Subcategory

Non-Exempt – (FLSA Subcategory)

FLSA Exemption

No

Unit Profession

8 – All Non-Professional – (Unit Profession)

Compensation Grade

3

Pay Rate Type

Hourly

Pay Group

Weekly

JOB SUMMARY

(Describe below the primary purpose and function of this job)

Plays a key role, in partnership with an interdisciplinary care team, in providing navigation support to patients with substance use disorder (SUD) seen in the Emergency Department to identify the next step in care after discharge and to address any barriers to follow u p . W ill meet with patients in-person while they are in the Emergency Department and work with the care team to assist patients in finding and making referrals to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health.

Essential Functions (Key Roles & Responsibilities)

Work with an interdisciplinary care team of Emergency Department and Addiction Medicine clinicians to assist with patients’ transition to further addiction treatment after discharge; take direction from team medical and clinical leadership as appropriate to optimize patient care.

Proactively monitor patients with SUD who enter the Emergency Department to make suggestions to the responding clinician about accessing SUD services like consultation from the Addiction Consult Team or referral to the onsite outpatient Bridge Clinic.

Make referrals to the full continuum of addiction treatment services inside and outside the system, including but not limited to outpatient treatment, opioid treatment programs, ATS, and CSS.

Maintain an up-to-date understanding of local SUD and related resources and best practices for referral.

Provide assistance to individuals/families in accessing a variety of public services that may address barriers to patient follow-up with addiction treatment including financial and medical assistance and directly help to meet needs for food, shelter, transportation, and clothing.

Complete follow up phone calls to patients to ensure a successful transition to the treatment organization in the disposition plan.

Work as part of a Resource Specialist care team which may include cross coverage in other SUD care settings onsite like the inpatient Addiction Consult Team or the outpatient Bridge Clinic.

Performs other duties as assigned

Complies with all policies and standards

QUALIFICATIONS

Education

Degree

Field of Study

Required/Preferred

And/Or

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Certifications

Licenses/Certifications

Time Frame

Required/
Preferred

And/Or

Work Experience

Experience Details

Years of Experience

Required/
Preferred

And/Or

Related experience in the addiction field

2-3 years

preferred

Knowledge, Skills and Abilities

Familiarity with addiction treatment, systems of care, and community resources or a willingness to learn.

Ability to maintain effective working relationships with patients/families.

Strong assessment and crisis intervention.

Strong collaborative skills and a desire to work in a complex, fast-paced environment.

Excellent interpersonal skills.

Excellent collaboration, customer service and advocacy skills.

Excellent written and verbal communication skills. Bilingual candidates strongly encouraged to apply.

Physical Requirements Category:

Healthcare & Safety

Physical Requirements

The physical requirements described here generally represent those that must be met by an employee to successfully perform the essential functions of this job. These duties may not be representative of all positions within this job description and may vary from time to time based on the role and/or operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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