Retail Assistant Manager – Roark

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Assist with the leadership and daily operations of the Roark store, while focusing on customer satisfaction and financial performance. Helps oversee and direct work of Sales Associates.

Applicants must be 18 years of age.

Hourly:

The base hourly pay range below shows the minimum and maximum pay for this position at Palisades Tahoe Resort, LLC. Actual pay may vary based on factors like experience, education, training, location, merit, performance, responsibilities, and travel. This range is part of the total compensation package, which also includes incentives and various regional benefits.

Base hourly pay range: $22.60 – $29.38 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Olympic Valley and Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Assist in managing a team of 10-20 employees. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
• Enforce safety standards in accordance with company policies and procedures.
• Motivate and lead Sales Associates to achieve and succeed monthly sales goals
• Implement selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers.
• Develop staff in maintaining merchandise presentation of sales floor, in-store product knowledge
• Write and monitor weekly schedules for all Sales Associates based on labor payroll projections. Approve and oversee accuracy in weekly time keeping logs, submit all paperwork in a timely fashion
• Implement weekly tasks and work assignments for each Sales Associates based on inventories, shipment, product displays, customer orders, back stock, and paperwork
• Understand product mix and best selling item reports. Communicate results with Retail Store Manager on a weekly basis
• Communication on all out-of-stock items to be discussed with Retail Operations Manager, Buyer, Distribution Manager, and Director of Retail in a timely manner.
• Hold staff responsible to the highest standards in professional appearance and grooming, parking policy, operational procedures, phone etiquette and use of company equipment

Competencies and Job Requirements:

Required:

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access)
• Proven leadership abilities working in a team environment, ability to develop people.
• Self motivated, guest oriented, works well under pressure Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence.
• Knowledge of trends in the industry and adapting to our customer base.
• Flexibility to work hours determined by business levels and needs of retail outlets, under the direction of the Retail Operations Manager. This may include holidays, weekends, and early morning or late evening work.

Education and Experience:

Required:

• High School Diploma or GED
• Three years related experience and/or training; or equivalent combination of education and experience
• Two years supervisory experience

Preferred

• Bachelor’s Degree
• Experience in ski industry

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 80% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: None

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

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