Rooms Controller

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The Rooms Controller is responsible for managing the hotel’s room inventory by coordinating room blocks and assignments, ensuring an efficient room flow, and maximizing room availability. This position requires close communication with the Front Desk, Reservations, and Housekeeping teams to maintain seamless guest experiences and operational efficiency.

What you will do

• Manage and assign guest room blocks based on guest preferences, VIP status, and operational needs, ensuring optimal use of the hotel’s room inventory.

• Collaborate with the Housekeeping department to ensure that rooms are cleaned and inspected in a timely manner to meet arrival expectations.

• Monitor the status of rooms in the hotel’s Property Management System (PMS) and coordinate with Front Desk and Housekeeping teams to resolve discrepancies.

• Review daily arrivals and ensure all special requests are fulfilled, including room upgrades, connecting rooms, and accessibility needs.

• Communicate with guests and internal teams to accommodate last-minute changes, requests, or extended stays.

• Utilize PMS and other hotel management software to run daily inventory reports, manage overbooking situations, and update room statuses as needed.

• Assist the Front Desk team during high occupancy or heavy check-in/out periods by managing room assignments and addressing guest inquiries.

• Work closely with the Sales and Events teams to allocate rooms for group bookings and ensure accurate room block management for events.

What you bring

• At least 1 year of hotel front desk/reception experience, preferably in a luxury hotel or resort.

• Excellent personal presentation and interpersonal skills.

• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

• Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.

• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full-Time

• This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

Miscellaneous:

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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