Rose International | Help Desk Analyst – Application Support NJ

Date Posted: 01/07/2025

Hiring Organization: Rose International

Position Number: 476256

Job Title: Help Desk Analyst – Application Support

Job Location: Newark, NJ, USA, 07101

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 13

Min Hourly Rate ($): 28.00

Max Hourly Rate ($): 32.00

Must Have Skills/Attributes: Application Support, CRM, Helpdesk, MS Excel, Windows 10

Nice To Have Skills/Attributes: Microsoft Dynamics 365, SharePoint

Job Description

* Only qualified Helpdesk Candidates currently located in the Newark, NJ area will be considered due to the position requiring onsite work*

We are seeking a motivated and detail-oriented contractor to provide application support to our client users. The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service.

Training will be given to provide CRM Dynamics 365 User Assistance.

Required Skills and Experience:

• Help Desk: 4 Years

• Windows 10/11: 4 Years

• Word, Excel: 4 Years

• Basic Network troubleshooting: 3 Years

Desired Skills and Experience:

• CRM Dynamics 365: Highly desired 1 Years

• SharePoint Online: Nice to have 1 Years

Help Desk Analyst Qualifications:

• Proven help desk experience, preferably in a CRM environment

• Familiarity with CRM Dynamics 365 and its functionalities

• Strong troubleshooting skills and the ability to analyze and resolve user issues effectively

• Excellent communication skills, both verbal and written

• Detail-oriented with a focus on accuracy and quality in all tasks

• Ability to multitask and prioritize effectively in a dynamic environment

• A friendly, responsible attitude and a commitment to providing outstanding user support

• Background in Windows 11, including system navigation and troubleshooting

• Experience in network troubleshooting and resolving connectivity issues

Help Desk Analyst Responsibilities:

• Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations

• Assist customers with portal renewal registrations, ensuring a smooth and efficient process

• Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships

• Collaborate with team members to share knowledge and strategies for resolving user issues

• Document user interactions and resolutions, contributing to a comprehensive knowledge base

• Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency

• Conduct basic training sessions for users on CRM functionalities and best practices

• Demonstrate independence in problem-solving while being a supportive team player

• Resolving help desk tickets for various computer and user-related issues

Additional Information:

Candidate will initially work onsite 5 days/week. Eventually, this will move to a hybrid; 3 days onsite, 2 days remote.

Position will work 35-hours per week.

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here.

Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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