Senior Analyst – Business Technical

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

What Will You Be Doing?

A Technical Business Analyst works proactively with business units, technology partners, and development teams to create and maintain technical solutions for commercial, operational control, and back office functions. The person may also need to provide project management for solutions with limited scope. Reports project status to officers, directors, and managers. The person will analyze business processes using analytical skills to help develop best practices as well as designing future improvements to system(s), motivated self-starter, with detailed project documentation and communication skills, and proficiency in Microsoft productivity tools. Possess strong technical skills to be able to coordinate with Infrastructure on system administration. Has proven the ability to train and assist Support Services and users on solution as well as existing and new technologies. Ability to manage multiple technical projects that ensure on-time delivery and keeps within budget.

Essential Functions

• Acts as a subject matter expert (SME) by learning the business user functions, organization and role in the enterprise as well as industry best practices.
• Analyze, identify, and document through either Change Requests or New Project forms specifications for solution development and/or software enhancement.
• Assist with documentation for testing, implementation and support for business solution, application and/or software enhancement.
• Coordinate with Configuration Management the corresponding system software changes.
• Performs necessary investigation, analysis, and evaluation to determine project feasibility.
• Utilizes analytics such as Six Sigma to assist organization in achieving goals of reducing costs, improving efficiencies, and increasing revenues.
• Work with the assigned department on business integrations.
• Process new software releases and/or patches and documentation for Configuration Management, Infrastructure and Support Services.
• Perform regular application, systems, and data administration tasks, monitor results, and resolve discrepancies in applications program.
• Train and/or assist training staff as needed.
• Other duties dependent on department needs

Other Functions

• This position will report into the Program Management Office (PMO) and from time to time there may be a need to fill the role of a Project Manager along with Business Analyst.
• Project Manager support can include creation/maintenance of integrated project plans, track, and report status, identify resource constraints, adhere to best practices of project management within IT, coordinate external vendor and organizational interfaces

Qualifications

• Required bachelors’ degree in math, information systems, business administration or a related major, or equivalent technical business analyst experience
• Minimum 5 years of related experience in addition to a college degree will be a plus

Knowledge, Skills and Abilities

• Motivated self-starter; requires good learning and communication skills
• Knowledge and interest in working in Revenue Management and e-Commerce fields
• Knowledge and experience (at least 5 years) of enterprise application and database interfacing including transactional database applications
• Requires good project documentation skills
• Requires focus on timelines and deliverables; willing to occasionally work over 40 hours a week or on weekends and evenings
• Ability to learn new technologies and share that knowledge with other team members
• Ability to support IT objectives within the business environment
• Ability to analyze business processes and provide guidance in selecting technological solution
• Ability to work in a team environment to achieve a collective goal

Equipment Operated

• Standard IT equipment will be required to support role. This includes laptop, copier, fax machine, printer, mouse, headset, dual monitors.

Work Environment

• Typical office environment, adequately heated and cooler.
• Position is classified as permanent-remote with expectations to be in office as required.

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

Generally, not required.

Salary Range

$72,000 – $96,331

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying

information such as age, date of birth, or dates of school attendance or graduation. You will

not be penalized for redacting or removing this information.

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