Senior Design Operations Lead

Enterprise Digital Strategy

29-Apr-2024

Ref #: 24570

How you’ll help us Keep Climbing (overview & key responsibilities)

The Design Operations Lead is responsible for optimizing the efficiency and effectiveness of our Digital Design & UX team. They will streamline workflows, run the intake process, and manage & track design projects. A primary component of their job is to connect with and listen to design team members to understand where gaps and hurdles exist in the design process and design, implement, and iterate upon solutions.

Responsibilities:

• Serving as a liaison between the design team and stakeholders to share information around updates, handoffs, and feedback
• Managing design request intake process and assigning tasks to designers
• Creating and tracking design project timelines
• Identifying critical gaps in processes and build ways of working that optimize designers’ day-to-day workflow
• Socializing the design process to other teams
• Establishing strong cross-functional partnerships and fostering strong relationships across teams
• Tracking usage of design tools like Figma
• Leading designers through project planning and managing scopes of work

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives  
• 401(k) with generous company contributions up to 9%  
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health  
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals  
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

What you need to succeed (minimum qualifications)

• At least 5 years of relevant professional experience delivering programs that affect people and processes, ideally in design operations, project management, consulting, or business operations
• Expertise in design practices and methodologies, product development lifecycle, and measurement & evaluation
• Strong program & project management and stakeholder management skills
• Expertise in measuring impact, identifying risks, and focusing projects on priorities that accomplish outcomes
• Consistently prioritizes safety and security of self, others, and personal data. 
• Embraces diverse people, thinking, and styles. 
• Possesses a high school diploma, GED, or high school equivalency. 
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Formal education in design, human-computer interaction, or related field.
• Previous experience managing ops for large design teams is a plus.
• Previous retail and e-commerce design experience is highly desirable.