Senior Product Delivery Associate- User Acceptance Testing

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Join our dynamic Deposit 2.0 team as a Senior Product Delivery Associate, where you will have the opportunity to shape the future of banking with your innovative solutions. This role offers a chance to work cross-functionally, promoting business outcomes and putting end users at the forefront, all while reducing manual operational processing. This is a unique opportunity to grow your career and make a significant impact in a consumer-facing company.

As a Senior Product Delivery Associate in Deposits 2.0 team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will play a pivotal role working closely with the Product Owners, Product Analysts and Engineering teams on multiple initiatives, dependencies, identifying end to end testing customer journeys to be validated in integration environments, lead through execution, delivery and communicate results. This role provides an opportunity to create standards promote efficient process improvements in the testing space and be an advocate for the business ensuring positive and negative results from testing are communicated, tracked, and not repeated and ultimately demonstrate to business partners that functionality is as expected.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Leads a shift-left approach to engage early in the initiative during the discovery phases and play a functional lead/mentor role for teammates.
• Conducts business analysis in partnership with the product management and technology teams to identify gaps early.
• Influences the requirement formulation phase and lead the teams to adopt behavior driven development or any other framework.
• Uses the analysis during planning and findings during execution phases to create required testing artifacts that will help deliver the end-to-end test strategy developed by the team to independently deliver the project start to finish.
• Understands and assess the cross impacts across line of businesses and product team to develop a seamless end-to-end test engagement and strategy, improve engagement through effective dependency management, pick ownership of applications outside of deposits2.0 to drive autonomy in the process.
• Comes up with new ideas for continuous improvement initiatives that are related to projects or processes through retrospect, optimization, automation, and documentation and lead them to completion.
• Works towards T-shaped responsibility that spans across product delivery and management roles such as readiness, release management and support, production validation testing as needed or prescribed by leadership.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• 3+ years Quality Assurance/User acceptance testing experience with hands on creating test plans, test scenarios and test scripts required.
• 3+ years experience in concepts and tools that support Mainframe testing, Application Programming Interface testing, Database testing, User experience and Customer Journey testing and tools such as Postman, Splunk etc.

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Bachelor’s degree in engineering or equivalent, master’s preferred
• Experience with test management tools like JIRA, QTest, Bugzilla, Rally, Zephyr or equivalent and hands on experience with automation tools/capabilities such as Selenium, TOSCA, Eggplant, Cypress etc. will be a plus.
• Experience creating test reports using tools like Tableau or QlikView will be a plus.

About us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veteran

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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