Senior Sales Manager

Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!

Job Overview: Develop and implement successful marketing and sales solicitation activities to secure new business from specified market segments. Maintain existing business clientele relationships, ensuring maximum profitability for the hotel and quality service for our guests. Responsibilities include selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, conducting site inspections, and soliciting and generating business. Duties also include preparing and presenting effective proposals, maintaining well-organized documentation and reports.

Essential Job Functions:

• Target group accounts in the assigned geographic / vertical market and/or territory with an emphasis on proactive solicitation and account saturation
• Works collaboratively with off-property sales channels (Regional Sales Offices, Rep. Firms, etc.) to ensure sales efforts are well coordinated
• Proactively identifies, qualifies, and solicits new business to achieve personal and sales revenue goals
• Achieve room night and revenue monthly sales goals and individual business goals
• Closes the best opportunities for the hotel based on the market conditions and hotel needs
• Understands the overall market in which they sell (i.e.: competitors’ strengths and weaknesses, economic trends, supply and demand, etc.)
• Effectively manage and develop relationships with key internal and external customers, ensuring a high degree of customer satisfaction
• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, trade shows, site inspections, etc.
• Effectively uses sales resources and administrative/staff support
• Generates contracts and creative proposals to meet customer needs
• Provides accurate, complete, and effective turnover to conference services
• Can develop clear and effective RoadMaps / SMART plans.
• Possesses effective communication skills
• Presents ideas, expectations and information in a concise, well-organized manner
• Continues communications with group contacts before, during, and after all meetings to encourage rebook of business or to solicit other business within the account
• Entertains group contacts while on property and in the marketplace. Sales managers may be required to entertain outside of normal office hours

Qualifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodations.

1. Minimum five years sales experience in a lifestyle/luxury hotel

2. General knowledge of travel industry, current market trends and economic factors affecting supply and demand

3. Ability to interact with internal and external customers and staff, collect accurate information and to resolve conflicts using solution-oriented skill

4. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

5. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

6. Ability to accurately compute and manipulate mathematical calculations.

7. Punctuality and regular and reliable attendance.

8. Ability to work flexible schedules to include AM, PM and/or weekends to host client entertainment and FAM trips as well as travel to trade show

9. Computer knowledge in Windows program and previous experience with PM Opera, as well as Envision

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