Site Specialist II

Environmental Conditions
Able to lift 40 lbs. without assistance

Job Description

Site Specialist II

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

What Will You Do?

• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
• Independently make decisions and apply available resources to meet customer requirements.
• Analyze/maintain/reconcile various reports to ensure customer and ULS requirements are met.
• Show strength at capturing, communicating, and explaining job or site-specific performance metrics.
• Communicate with supervisor any customer issues or potential problems.
• Foster personal growth and development by keeping up-to-date with new policies and improvements independently of the site trainer and management team.
• Listen attentively to customer concerns, swiftly address dissatisfaction, and quickly identify a resolution strategy to aim for a first-call solution within the designated response times.
• Function optimally within a diverse, cross-functional team.
• Embrace Practical Process Improvement (PPI) methodologies.
• Access & apply Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Always represent Thermo Fisher Scientific positively across all customer locations.
• Carry out additional duties as required.

A Day in the Life:

• General Customer Service.
• Stockroom/POU Management.
• Perform on-site program replenishment and disbursements.
• Oversee and assess stock rotation procedures.
• Maintain and evaluate inventory records monthly.
• Conduct Cycle Count inventory procedures accurately and ensure timely completion.
• Monitor inventory in consignment/customer owned stockroom daily.

Education

• High school diploma or equivalent required.

Experience

• 2+ years of related experience within a warehouse setting is preferred.
• Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc).
• Depending on the area of the building, personal protective equipment may be required, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
• Must consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds may be necessary, using equipment like pushcarts, pallet jacks, and forklifts.
• Regularly required to stand or walk for prolonged periods.
• Ability to work overtime, as needed

Excellent Benefits Package

• Review our company’s Total Rewards
• Medical, Dental, & Vision benefits-effective Day 1
• Paid Time Off & Holidays
• 401K Company Match up to 6%
• Tuition Reimbursement – eligible after 90 days
• Employee Referral Bonus
• Employee Discount Program
• Recognition Program
• Charitable Gift Matching
• Company Paid Parental Leave

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $42 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies, or growing efficiency in their laboratories, we are here to support them. Our team of more than 100,000+ colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Fisher Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

For more information, please visit www.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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