Slot Operations Manager

The Slot Operation Manager is responsible for implementing Slot policies and procedures, maintaining staffing levels, ensuring compliance with all regulatory agency rules and regulations, and analyzing daily and periodic reports to ensure the integrity of the Slot Operations department for multiple casinos over all three shifts.

ESSENTIAL JOB FUNCTIONS:

• Overseeing day-to-day Slot Operations.
• Responsible for monitoring staffing levels, and bank/floor assignments daily and weekly schedules to include breaks.
• Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
• Monitors compliance with all established company, departmental, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time, and accurate.
• Monitors the performance of all employees and provides training and coaching as necessary.
• Responsible for making sure there is supervision on the floor and available to employees and guests at all times.
• Make recommendations to the Director of Slot Operations to improve the efficiency of the department and build the business. Builds a rapport and coordinates daily functions with support service departments.

EDUCATION and/or EXPERIENCE:

• Work requires effective communication in English, both verbal and written form in a professional manner.
• Minimum of three to five years of experience in Casino Gaming,
• A minimum of three years as a Slots Department team leader managing all three shifts is strongly preferred.
• Must have a track record of personally providing excellent customer service.
• Must be able to get along with co-workers and work as a team.
• Work requires the ability to compile, compute, and analyze pertinent data needed for reports.
• Must be able to obtain a required Gaming License.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 25 lbs.; and can push, pull, reach, bend, twist, stoop, and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

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