Spa Supervisor

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs, eligibility after 1 month of employment
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Job Description

Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Support the daily Spa Operations team, including Spa Attendants, Spa Experience Coordinators, and Providers
• Provide leadership and direction for the day-to-day operations of the Spa with a focus on service and operational logistics
• Connect with guests and resolve concerns quickly and professionally
• Work shifts at the Spa arrival desk and retail store
• Sell and communicate with guests all Spa offerings
• Ensure accurate accounting, shift balancing and cash handling procedures
• Assist as manager-on-duty, based on business demands and as scheduled
• Oversee the maintenance and cleanliness of the spa facilities
• Follow departmental policies, procedures and service standards
• Assist in overall management responsibilities as needed
• Follow all health and safety policies
• Other duties as assigned

Hourly rate of $28.00

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous supervisory experience preferred
• Previous experience working in a luxury destination or full service Spa.
• Ability to communicate in English and Spanish an asset
• Service focused personality and passion for hospitality
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Must be available to work flexible shifts, including weekends and holidays

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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