Spark Shipping: Customer Onboarding Specialist

Customer, Product, Sales
Anywhere in the World
April 14, 2025
Remote

Job Description

  • Remote
  • Anywhere

Spark Shipping



Headquarters: United States

URL: https://www.sparkshipping.com

Spark Shipping is seeking a Customer Onboarding Specialist to guide and train our highest-value clients, ensuring they achieve full setup and success with our platform. The primary goal is to help new customers quickly realize the value of Spark Shipping.



What You’ll Do:

  • Manage onboarding for customers subscribing to our premium plans.
  • Conduct both group onboarding sessions and one-on-one training.
  • Lead interactive training sessions via webinars and video chats.
  • Assist customers with initial setup, configuration, and integration.
  • Identify customer needs early and proactively resolve setup hurdles.
  • Proactively reach out to high-value customers to ensure continued success.
  • Collaborate with Sales and Support to ensure a smooth customer transition.
  • Develop and maintain onboarding materials and guides.
  • Document onboarding and setup processes to create reusable resources for future clients.
  • Share insights and recurring feedback with the product and engineering teams to help improve the onboarding experience.


Requirements

  • Proven experience in customer onboarding, training, or customer success.
  • Clear and confident communication skills.
  • Strong problem-solving skills and attention to detail.
  • Excellent presence and communication over Zoom video calls — this is the primary communication method for this role.
  • Ability to quickly learn and explain technical products.
  • Experience working with SaaS platforms (e-commerce knowledge is a bonus).
  • Comfortable using tools like HubSpot, Basecamp, and Zoom.
  • Must be based in the United States. (This is a hard requirement.)
  • Must have availability during standard U.S. business hours.


Benefits

  • Work closely with a smart, supportive team.
  • Directly impact customer success and retention.
  • Competitive salary with room to grow.
  • Remote-friendly work environment.

To apply: https://weworkremotely.com/remote-jobs/spark-shipping-customer-onboarding-specialist

Source ⇲

To apply, please visit the following URL:https://weworkremotely.com/remote-jobs/spark-shipping-customer-onboarding-specialist→

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