Sr. Banquet and Outlets Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren’t just met- they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there’s virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.

Our Hyatt Culture is represented by our mission, values, and goals through Innovation, Respect, Service-Orientation, and Inclusion. Innovative Hyatt employees are forward-thinking and passionate as we seek new ways to advance in the hospitality industry. Respect: Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented Hyatt employees are customer-focused by providing authentic hospitality in every way every time. Diversity and Inclusion: Diversity is an integral part of who we are and what we represent.

The goal of the Senior Banquet and Outlets Manager-Event Services and Outlets: Effectively and proactively monitor the daily functions of the Event Services Department and Food & Beverage Outlets. This includes providing support and guidance to the event services team and all Food & Beverage Outlets. It also includes working and communicating closely with all hotel departments to ensure a successful and effective event, providing efficient & exceptional service in the outlets, resulting in a positive guest experience.

The Senior Banquet and Outlets Manager – Banquet and Outlets Responsibilities may include:

• Supports and Manages the Events Department and Food & Beverage Outlets while working closely with the Director of Operations and other hotel departments. Leadership responsibilities also include Event Set Up and Banquet Beverage.
• Supervise, Empower, Lead, Coach, and Motivate the F&B team, including assistant manager(s), supervisors, captains and food servers, set up attendants, bartenders and Outlets teams towards achieving exceptional guest service results and complete associate engagement
• Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys and Overall Food & Beverage as well as breakfast scores from our guest satisfaction survey. Ensure thorough communication and understanding with guests and other departments by reviewing Events and Outlet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food and beverage and meeting specifications
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for ensuring coordination and execution of all events with Culinary and Sales/Events including processing all events checks on a daily basis
• Responsible for maintaining a high-energy, positive, professional appearance
• Responsible for developing innovative and creative décor for Events function space
• Responsible for short and long-term banquet functions in the front and back of the house
• Establishes the highest standards of quality service and ensures its implementation through effective hiring, training development, promotion, and continuous reinforcement
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions
• Performing daily walk-throughs in the banquet department, food & beverage outlets, all function space, and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Ability to develop ideas for special events and holiday functions

The Senior Banquet and Outlets Manager is an integral part of the hotel’s overall Food and Beverage team. Your colleagues will work with Director of Operations, Executive Chef, and Sales/Events Managers to ensure a successful Food and Beverage Team.

Hyatt Hotels & Resorts believes in a strong commitment to promotion from within. Begin your career today as the Senior Banquet and Outlets Manager and elevate your career to new heights. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards…whether it’s career opportunities, job enrichment, or a supportive working environment. If you are ready for this challenge, then we are ready for you.

Qualifications

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipatethe needs of others in a fast paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Hotel experience and a thorough understanding of all levels of banquet service
• Previous experience as a Event Services Manager and F&B Outlets Manager are both required for this Senior Operations F&B Manager role
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

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