Sr. Director, Product & Operations

CBS Digital is looking for a Senior Director of Digital Product & Operations. This role will drive the strategy and execution of product and operational frameworks to support a digital product portfolio. This individual will work at the intersection of product management, technology, business operations, and customer experience to ensure efficient workflows, timely delivery, and continuous improvement. They will own key operational metrics and coordinate teams responsible for product launch readiness, prioritization, performance tracking, and cross-functional coordination. The CBS Digital Senior Director Product & Operations will work with collaborators across CBS Sports, News and Entertainment as well as many groups across the broader Paramount ecosystem. This role requires a strategic problem solver with a track record of driving operational perfection and delivering digital products in a fast-paced environment.

As the Sr. Director of Digital Product and Operations for CBS, you will set and own the vision for the next generation of CBS branded products across all our platforms. This position will play a key role in defining rolling out product tools, standards and operations across the CBSD organization!

Key Responsibilities:

Strategic Leadership & Operational Excellence

• Develop and execute the operational strategy to support digital product roadmaps, ensuring alignment with business goals and customer needs. • Partner with product, engineering, marketing, and business leaders to define and prioritize operational initiatives.
• Create frameworks for resource planning, capacity management, and portfolio prioritization.
• Build and refine workflows to optimize the delivery lifecycle from ideation to post-launch, including planning, execution, QA, and ongoing maintenance.
• Establish KPIs and dashboards to monitor product performance, velocity, and operational health; drive data-informed decision-making.
• Lead risk management processes, identifying and mitigating blockers that may impact delivery timelines or product quality.
• Evaluate and implement tools and technologies to enhance operational efficiency.
• Drive continuous improvement initiatives, using industry standard methodologies and emerging trends.
• Advocate for customer-centric approaches to ensure all operational efforts prioritize user satisfaction.

Cross-Functional Collaboration

• Act as the primary liaison between product, engineering, marketing, customer support, and other teams, ensuring clear communication and alignment.
• Oversee launch readiness processes, coordinating with stakeholders to deliver seamless product rollouts.
• Champion a culture of collaboration, visibility, and accountability across teams.

Product Development & Delivery

• Lead product management efforts across a portfolio of digital products, ensuring clear achievements, deliverables, and accountability.
• Develop and maintain program roadmaps, aligning timelines and resources with business priorities.
• Ensure cross-team dependencies are well-coordinated and deliverables are met on time and within budget.
• Oversee the end-to-end product lifecycle, from ideation and planning to delivery and optimization.
• Lead product discovery efforts, ensuring that customer insights and data analytics inform decision-making.
• Collaborate with design, engineering, and marketing teams to ensure products are delivered on time, within scope, and with high quality.

Performance Tracking and Optimization:

• Define and track key performance indicators (KPIs) to measure the effectiveness and impact of data management products.
• Analyze product usage data, customer feedback, and market trends to find opportunities for optimization and improvement.
• Iterate on product features and functionality based on feedback and performance metrics to drive continuous improvement.

Minimum Qualifications:

• Bachelor’s degree in Business, Operations Management, Engineering, or an equivalent (MBA preferred).
• 10+ years of experience in product ops, product management, or business operations, with at least 5 years in a leadership role.
• Solid understanding of product development processes and lifecycle management.
• Expertise in data analysis, process improvement methodologies (e.g., Lean, Six Sigma), and project management tools.
• Experience with Agile development methodologies and product management tools (e.g., Jira, Confluence) is preferred.
• Knowledge of the Sports/News/Entertainment space across the media industry.
• Creative problem solver, using emerging technologies such as AI to investigate efficiencies in workflows along with technology leadership
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical partners.
• A passion for staying up-to-date with industry trends and emerging technologies in product operations, governance, strategy, standards and modeling.

CBS Sports, a year-round leader in cross-platform sports coverage, broadcasts a portfolio of events on the CBS Television Network, including THE NFL ON CBS; college football, including the Big Ten ON CBS; college basketball, including the NCAA Division I Men’s Basketball Championship; golf, including The Masters®, PGA Championship and PGA TOUR; soccer, including the UEFA Champions League and NWSL; and CBS SPORTS SPECTACULAR.

In addition, the division includes CBS SPORTS NETWORK, the 24-hour cable home of CBS Sports which televises live sports programming throughout the year, including college football and basketball games, UEFA Champions League and Europa League action, Italy’s Serie A matches, Concacaf national team competitions, as well as a full slate of original programming and studio coverage.

CBS Sports also delivers an extensive lineup of global soccer coverage on Paramount+, including every UEFA club competition match, all Serie A matches as well as Concacaf national team competitions, and produces INSIDE THE NFL for Paramount+. CBS Sports Digital’s multi-platform offerings include CBSSports.com and the CBS Sports apps for mobile and connected TV devices; the 24/7 streaming sports news network CBS Sports HQ; 247Sports; MaxPreps; CBS Sports fantasy games; and SportsLine.

ADDITIONAL INFORMATION

Hiring Salary Range: $159,000.00 – 199,000.00.

The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.

https://www.paramount.com/careers/benefits

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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