Sr. Engineer, Virtual Application Delivery

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

• Your New Role:
  As a Virtual Applications Delivery Sr. Engineer, you will be an expert in architecting, designing, installing, configuring, and maintaining our company’s virtual desktop platforms. Our VDI footprint consists of VMware Horizon that are deployed on-premises and in the cloud; It is responsible for supporting a large range of business stakeholders and workloads from general computing to resource intensive development applications. The VDI Infrastructure engineer will bring a high-level of expertise in the administration of VMWare Horizon, Windows and Linux desktop operating systems. A thorough understanding of server hardware and OS architecture, advanced networking and advanced storage solutions is necessary in this role. You will be responsible for all areas of the VDI lifecycle including management, provisioning, triage, monitoring, and decommissioning of individual VDI’s and associated technologies. You will document solutions ensuring best practices are followed and update stakeholders related to system changes. You will partner with peers and management staff on capacity planning analysis and monitoring methodologies. Concurrently you will also perform application installation and configuration into the respective application virtualization platforms while providing tier three support for applications hosted within said platforms. This position involves support of VDI technologies and end-users across various Warner Bros. Discovery locations across the globe.

• To be successful, you will possess a unique blend of business and technical acumen; a big-picture vision as well as the drive and attention to detail that transforms vision into a reality. You must be willing to work as “one team”: Building relationships with internal stakeholders, external vendors, all while contributing within a highly collaborative environment.

Your Role Accountabilities:

Engineering/Primary Responsibilities

• Architect, build, maintain, and support virtual desktop delivery platforms based on technical requirements provided by application, systems, and business stakeholders.

• Responsible for administering scalable virtual desktop infrastructure in both a private and public cloud environment.

• Manage and maintain Horizon View desktop pools, application pools, and user entitlements.

• Handles Tier 3 (complex) issues providing advanced support and triage of end-to-end virtualized environments; Works with the vendor as needed.

• Provision and configure VMWare vCenter, vSphere ESXi, Horizon, Unified Access Gateway (UAG), connection Servers, and end-user VDI desktop images.

• Assist with critical patching and vulnerability remediations.

• Create and maintain documentation. Maintain knowledge of industry best practices and latest technology trends

• Responsible for basic management of server hardware and storage solutions that power the VDI footprint.

• Participates in all application integration design sessions.

• Other duties and projects as assigned and in a timely fashion.

Operations

• Troubleshoots issues with desktop images an associated systems for rapid response to the business units; accepts ownership of system issues and seeks timely resolution.

• Collaborates with developers and other stakeholders to ensure software is performing correctly and efficiently utilizing best practices.

• Ensure the highest levels of up-time and respond to system alerts quickly ensuring that all aspects of the virtual desktop infrastructure are at production levels.

• Must be willing to accommodate weekend, shift, or on-call schedules when necessary.

• Implement and use monitoring tools, patch management tools, and application management tools.

Analytics

• Develop comprehensive performance analysis of business processes and review ways of improvement.

• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned.

• Develop disaster recovery or business continuity plans

Qualifications & Experiences:

• Bachelor’s degree in an engineering or computer science discipline or equivalent experience is required.

• Candidate must possess 3-5 years of experience in either a Systems Administration and/or End-User Computing role.

• Experience in planning, installation, configuration, and troubleshooting of Horizon View, Connection Servers, and Unified access gateways.

• Experience with vCenter and vSphere ESXi is a plus.

• Strong knowledge of Windows 10/11 Desktop operating systems

• Experience with Linux desktop operating systems.

• Experience with server hardware, operating systems, advanced networking and storage providing high performance and robust application platforms.

• Experience with Active Directory. MySQL/MSSQL a plus

• Ability to organize information and produce technical and operational documentation for virtual delivery platforms.

• Position requires after hours support for outages/impairments. Candidates will participate in a 24×7 on call support rotation.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $74,760.00 – $138,840.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

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