Sr. Tech Training Specialist, Kuiper Business

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are looking for a Technical Training Specialist. We are rapidly developing global training videos and courses for installation, troubleshooting, partners, customer support, and internal onboarding enablement. This includes, but is not limited to, instructional design, UX design, and training assessment strategies. We are seeking a candidate with a proven track record in delivering high-quality, interactive, and scalable content.

A successful candidate will be highly analytical and a hands-on technical specialist, able to work extremely effectively in a matrix organization. We are looking for someone customer-obsessed and technology-savvy with a proven track record of developing and maintaining training programs.

Project Kuiper’s success requires team builders and leaders who are owners, and who possess the operational spirit needed to both create and support new initiatives.

Key job responsibilities
• Design and develop technically complex, interactive, and scalable technical training content
• Create immersive learning experiences by applying design principles to training materials, ensuring optimal user engagement and knowledge retention
• Collaborate with SMEs to gather technical requirements and translate complex concepts into effective, visually appealing learning experiences
• Apply instructional design principles (ADDIE) and UX methodologies to create comprehensive technical training programs aligned with business goals
• Conduct user research and usability testing to continuously improve the effectiveness of training materials
• Perform training needs analysis, evaluate existing programs, and identify areas for improvement in both content and user experience
• Develop assessment strategies and interactive scenarios to measure technical competency and learner comprehension
• Collaborate cross-functionally with stakeholders, SMEs, program managers, and operation teams to ensure cohesive and effective training solutions
• Contribute to the development and maintenance of training documentation, guidelines, and standards, ensuring consistency in both technical content and user interface

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

You will lead our efforts to develop the mechanisms, workflows and budget to support our ongoing operations needs. This includes identifying internal and external partnerships and working across Amazon to develop and execute a compelling model of learning management and training. You will support customer support and field service operations to balance our business needs while ensuring we have a properly trained and educated workforce to support our customers.

About the team
The Global Development team mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.

BASIC QUALIFICATIONS

Bachelor’s degree in Instructional Design, Educational Technology, Technical Training, Design, or a related field
2+ years in training development and/or UX design
Demonstrated experience in design principles and practices, including user research, wireframing, and prototyping
Proven ability to design and develop interactive and engaging technical learning content
Proficiency in multimedia authoring tools and learning management systems
Experience with UX design tools
Ability to work collaboratively with subject matter experts and cross-functional teams

PREFERRED QUALIFICATIONS

Master’s degree in Instructional Design, Educational Technology, Technical Training, UX Design, or a related field
Proficiency in 3D software applications and ability to create complex simulations for training purposes
Expertise in research methodologies and usability testing for learning experiences
Experience with learning analytics, data visualization, and training evaluation methods
Certification in technical training or UX design • Familiarity with programming languages (e.g., JavaScript, Python) for creating interactive training modules
Experience with agile project management methodologies and tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $215,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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