Supervisor – International Office and Interpreters

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The supervisor position will work closely with the International Medical Director, Operations Administrator, and Operations Manager to provide oversight and direction of the international practice to meet the enterprise and site vision and strategic goals. The supervisor position must understand Mayo’s international practice and explore opportunities to grow and expand the practice. The position provides direct supervision of the International Patient Center staff including coordinators, interpreting and translation functions. The supervisor serves as an ambassador and resource for the practice through excellent customer relations skills and expert knowledge of appointment scheduling, patient care, and billing functions for external referring physicians, consulates, embassies and international patients. Provides leadership and direction to the work group and performs problem solving of immediate operational issues. Provides project management oversight for department improvement projects. Coordinates and monitor training and education activities within department. Represents the Mayo Language Department with internal and external groups. Works with outside providers of interpreting services to supplement staff needs and patient needs.

Qualifications

Bachelor’s degree required. Three to five years of previous Healthcare supervisory experience required. International practice and Language Services work experience preferred. Substantial knowledge of practices/methods preferred. Must have both a desire and ability to work well with people of diverse cultures, customs, educational levels, world-views, and possess respect for those differences.

Excellent time management, customer service, organizational, verbal and written communication skills, and presentation skills required. Certification from either the National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Healthcare Interpreters (CCHI) is preferred. The ability to speak Spanish is preferred.

Exemption Status

Exempt

Compensation Detail

$60,756 – $91,249 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Schedule typically 8-5, will vary with patient demand and enterprise meetings. Could start day as early as 6 am and end as late as 6 pm.

Weekend Schedule

Not typical, but will be as needed.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Casie Johnson

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