Team Leader – Customer Experience

Schneider is seeking a Customer Service Manager in Green Bay to lead the customer service team and work with customers. The Customer Service Manager will provide direction and support to operations associates and new business start-ups.

Responsibilities

• Establish and maintain positive relationships with customers.
• Interact with and support other departments.
• Work with leadership team to monitor and manage equipment utilization.
• Identify growth opportunities.
• Provide input into the development and management of customers’ accounts.

Skills and qualifications

• Bachelor degree preferred or equivalent work experience.
• Two plus years of customer service experience preferred.
• Leadership experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

Pay and benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of customer service benefits .

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience, and background. Our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking, and cultivates leadership.

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