Technical Customer Support Representative

What does a day in the life as a Technical Customer Service Representative look like?

• Provides basic technical support to customers who are experiencing technical issues with their products or services
• Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
• Communicates technical solutions to non-technical customers in a clear and concise manner
• Escalates complex issues to higher-level team members as necessary
• Documents customer interactions and technical issues in a customer relationship management (CRM) system
• Provides excellent customer service to ensure customer satisfaction and loyalty
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Technical Support / Help desk experience required
• Previous customer service experience or equivalent, preferably in a call center environment
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications, CRM preferred
• Must be able to meet the equipment requirements for work at home setup

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

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