Technical Trainer – UPS Systems

MEPPI’s Service Center Division is looking for a Technical Trainer with experience with UPS Sysems to perform technical training for MEPPI employees, Authorized Service Provider (ASP) technicians, customer first-responder personnel, and sales channel partners for the Service Center Division (SCD). Deliver technical support for ASP and customer personnel. Perform administrative functions of service support such as distributing product technical updates and evaluating components during the Returned Material Authorization (RMA) process.

ESSENTIAL FUNCTIONS

• Organize and perform group and individual training sessions in classroom, factory, and onsite settings for MEPPI employees, Authorized Service Provider (ASP) technicians, customer first-responder personnel, and sales channel partners, to develop personnel qualified and competent to service, sell and support assigned products.
• Create, organize, and formalize training materials into a cohesive training program for assigned products.
• Disseminate information to the trainees via lecture and hands-on training and measure the impact and effectiveness of training at the conclusion of the training and on an ongoing basis.
• Maintain training records for internal and external class participants as well as certifications obtained through third-party courses.
• Perform technical support including dissemination of product updates to the field service and sales organization via telephone, email, field visits, and logistics support.
• Promote MEPPI products and services to potential and existing customers to generate leads for internal and external sales channel partners.
• Perform product and parts RMA functions and administrative tasks for the RMA process.
• Perform ISO action team functions to ensure that the SCD meets appropriate ISO standards.
• Work with department managers to identify and develop specific department training and refresher training.
• Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.

QUALIFICATIONS

• Bachelor’s degree in engineering or equivalent discipline with 3-5 years of experience providing service support or in a training role focused on the education of personnel, or equivalent education or experience.
• Advanced knowledge of UPS systems and peripherals with specialized expertise in testing/training.
• Advanced interpersonal, communication and presentation skills required to provide training to employees, customers, and authorized service providers.
• Advanced computer skills with emphasis on Microsoft Products and PowerPoint.

MEPPI offers its employees competitive salaries, commensurate with qualifications and experience, as well as comprehensive benefits including:

• 401(k) Program
• Medical, Dental, Vision and Life Insurance
• Vacation
• Paid Holidays
• Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women’s ERG, HOPE (community outreach)
• Onsite Fitness Center and Café
• Employee Discounts
• Flexible Spending Accounts
• Volunteer opportunities
• Paid Parental Leave