The Brew Brothers Host/ess

The employee in this position is responsible for providing superior service to both internal and external guests. Seats patrons in a professional and timely manner, assuring they have an outstanding dining experience.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive.

• Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
• Answering phone, greeting customers, keeping track of seat availability in restaurant and ensuring rotation of server’s sections per departmental plan.
• Responsible for greeting customers in a friendly and timely manner, addressing them by name whenever possible.
• Knowledgeable in menu and any specials informing guests as seated.
• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.
• Must wear black, slip resistant shoes at all times. Clean and professional appearance.
• Assists wait staff/busser as needed.
• Responsible for maintaining clean and organized host area and assists in maintaining side stations and resetting tables.
• Ability to recognize an intoxicated guest and handle according to company and state rules and regulations.
• Knowledge and demonstration of workplace safety procedures. Completes all company-required training within designated time frames
• Comply with our drug & alcohol-free workplace. Subject to post offer, for cause and post-accident drug tests.
• Other duties as assigned.

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