The Garage Chicago: Remote Operations Coordinator at The Garage Chicago

Position Title: Remote Operations Coordinator at The Garage Chicago

Location: Remote (Global)

About Us:
At The Garage Chicago, we’re more than just a gym. We are a thriving community of athletes, driven by performance, passion, and a relentless commitment to pushing the limits. As one brand with multiple services, we cater to every aspect of our members’ fitness journeys — from Group Training at both The Garage and The Apartment, to personalized Personal Training and action-packed events. We are here to inspire, empower, and help athletes of all levels reach new heights.

Now, we need someone truly exceptional to join our operations team. Could that be you? If you’re a dynamic, energetic person who thrives in fast-paced environments and loves creating seamless experiences for others, you’re going to love working with us. This isn’t just a job – it’s an opportunity to make a lasting impact, and have fun doing it!

Role Overview:
As our Remote Operations Coordinator, you will be the backbone of our day-to-day operations, ensuring everything runs like clockwork. You’ll be on the frontlines, helping our athletes and supporting our incredible team. Your role will be vital in keeping our community happy, ensuring that each interaction is as smooth and positive as possible. From responding to athlete messages online with top-tier customer service to managing class schedules and even handling payroll – we need someone who is as enthusiastic about delivering outstanding service as we are about fitness.

What You’ll Be Doing:
– Provide World-Class Customer Service: Be the first point of contact for our athletes, responding to emails, messages, and inquiries promptly and with a personal touch. Help solve problems, answer questions, and create a welcoming atmosphere that makes every athlete feel like family. You’ll be the heartbeat of our communication – ensuring every message, email, or interaction with an athlete is handled with the exceptional service they expect from us.
– Operational Support: Provide backup for our personal training sessions, group training classes, and events – anything that keeps us running smoothly like Membership Cancellations & Inquiries: Handle cancellation requests with grace and empathy, ensuring members feel heard and respected while providing smooth and professional service.
– Payroll Processing: Work with our finance team to keep everything running smoothly with payroll – ensuring everyone from coaches to staff is paid accurately and on time.
– Scheduling & Coordination: Oversee our class schedules, managing any reschedules, cancellations, or changes. Keep things running smoothly across The Garage and The Apartment to ensure there’s never a dull moment!
– Organize & Maintain Records: Keep our member database organized and up-to-date – no one likes chaos, and you’re here to keep it all in check.
Team Coordination and support: Facilitate clear communication between our remote and in-house teams to be the glue that holds the team together. We’re all one family at The Garage, and you’ll help make sure everyone stays connected.

What We’re Looking For:
– Passionate Experience: You have 2+ years of experience in operations, administration, or a customer-facing role, ideally in the fitness or wellness industry.
– Fitness Management Software Experience: You’ve worked with Mariana Tek or similar fitness management systems (like MindBody or Glofox). You understand how to use the platform for class bookings, membership management, reporting, and payroll.
– Customer Service Rockstar: You thrive on making people feel welcome and valued. You know how to go above and beyond to create a positive, supportive, and energetic experience for everyone
– Organized & Efficient: You’ve got a natural ability to manage multiple tasks without breaking a sweat, and your attention to detail is second to none.
– Payroll Know-How: You’ve worked with payroll in the past and know how to handle payroll cycles, tax deductions, and compensation with precision and care.
– Self-Motivated & Independent: You know how to take initiative, and you’re comfortable working remotely while managing your time effectively.
Tech-Savvy: You’re comfortable with Google Suite, Microsoft Office, and digital tools that make life easier.

Bonus Points If You:
– Are familiar with Mariana Tek and understand its full functionality, from class schedules to invoicing and payroll. Have experience with other customer service platforms or CRMs like HubSpot or Zoho. Have a true passion for fitness and wellness, and you’re excited to be part of a team dedicated to helping athletes thrive. Enjoy working remotely and are adept at collaborating across time zones.

Why You Should Join Us:
– Flexibility: This is a remote role – you can work from anywhere and set your schedule.
– Be Part of Something Big: We’re a rapidly growing brand with big dreams, and you’ll play a crucial role in making them happen. You’ll make a real difference every day, both to the team and to our athletes
– A Culture of Excellence: We’re all about supporting each other and achieving greatness together. Join a community that thrives on collaboration and innovation
– Incredible Growth Opportunities: As we continue to grow across multiple locations and services, there’s no limit to the possibilities for you to grow with us.
– Work Hard, Have Fun: We are serious about our work and the athletes we serve, but we also know how to have fun and celebrate our wins as a team.

How to Apply:
Ready to join a team that’s all about creating an extraordinary experience for both our athletes and staff? Send us your resume and a cover letter explaining why you’re the perfect fit for this role. We want to hear about your passion for fitness, your experience with operations, and why you’re excited about working remotely in an amazing and dynamic environment.

About The Garage Chicago:
At The Garage Chicago, we offer a full spectrum of services, including Group Training, Personal Training, and exclusive events, all designed to help you reach your peak performance. Whether you’re in our Garage or Apartment spaces, we’re here to give you the tools and support you need to crush your goals. We’re building a community that’s all about hard work, collaboration, and growth — and we’re looking for passionate, dedicated people to help us take it to the next level.

Let’s create an amazing experience for our members and a seamless operation for our team – the best is yet to come. Join us!