Ticket/Season Pass Representative

The Ticket Sales Representative is at the forefront of delivering an unforgettable guest experience! In
this exciting role, you’ll be the go-to person for ensuring smooth, efficient, and accurate ticket sales
while creating positive, lasting impressions. You’ll interact directly with guests, helping them purchase daily tickets, season passes, or providing complimentary tickets. By managing payments and processing refunds, you’ll be a key player in making each guest’s visit seamless and hassle-free. Plus, you’ll be a
trusted source of up-to-date information, ensuring every guest feels informed and taken care of-all
while upholding the highest standards of customer service at Taos Ski Valley. This is more than just a
job-it’s your chance to make every day an adventure for our guests!

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Facilitate the sale, refund, or exchange of lift tickets and other resort related products and
  services.
• Receive payments for tickets via credit cards or tap payments.
• Maintain and assist guests with kiosk ticket machines, including replenishing ticket stock and troubleshooting.

• Assist guests will pre-purchased ticket orders via TSV’s online platforms and phone reservation systems.

• Provide accurate and helpful information to guests, addressing concerns or complaints as needed.

• Process and troubleshoot partner passes from iKon and Mountain Collective, and assist with validating and invalidating lost or replaced tickets.

• Reconcile ticket sales with received payments, verifying accuracy with leadership personnel.
• Uphold and actively promote the values and philosophies outlined in TSV’s Statement of
  Purpose and Mission
• Assist with snow shoveling when necessary, maintaining clean and safe work areas and
  walkways.
• Communicate and collaborate with other departments when necessary.
• Maintains a professional appearance with appropriate attire as described in the Employee
  Handbook.
• Maintains a clean and well-stocked sales area.
• Reliable attendance on all scheduled workdays
  • Other duties as assigned.

Personal Skills:

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values. • Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

• Effective communication and conflict resolution skills.
• Ability to work under pressure in a fast-paced, dynamic environment, maintaining a positive
  “can do” attitude.
• Commitment to safety, confidentiality, and adherence to company policies.

Qualifications/Knowledge:

• Intermediate computer skills, including experience with MS Office and multi-tasking abilities.
• Prior experience with point-of-sale systems in a guest services capacity is preferred.
• Math skills which are sufficient to calculating refunds and ticketing upgrades
• Takes initiative around problem solving and escalating if support is needed.
• Ability to work a flexible schedule including weekends, holidays, and sometimes evenings during special events.

Work Environment:

• Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak
  days. TSVI is located in a high-altitude alpine environment. Position may require travel on
  uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions.
  Must be able to work in close quarters and with other staff.
• The position will often involve working in close quarters with frequent interactions with guests
  and other staff.

Physical Demands of Position Include:

Frequently lifting up to 10-25 pounds and occasionally lifting up to 50 pounds. Standing, sitting 40-60% of the time. Talking and hearing 100% of the time. Walking, reaching, bending, climbing and outdoors 10-20% of the time.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or
positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes

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