UX Research Manager

Over the past several years, we have observed the growth of private messaging and content consumption. Our mission is to spark meaningful relationships between close friends through creative, personalized, and immersive experiences. We’re redefining messaging for people to express their feelings and maintain authentic connections across the Facebook ecosystem.About the RoleThis role sits within the Facebook organization on the Social Experiences pillar, and will regularly involve collaboration with other Facebook teams and teams working on messaging across Meta.Some of the exciting questions you’ll help lead the team in answering are how to:Build Seamless Connections: How can we revolutionize the messaging experience by breaking down ecosystem silos and unlocking effortless interactions?Unlock Value: What’s the hidden potential of expression, quality, privacy, and utilitarian features in elevating the messaging ecosystem? How can we optimize for user delight?Relieve Pain Points: What are the most frustrating messaging experiences for users, and how do these vary across diverse user segments? Can we crack the code to a frictionless messaging universe?Explore Emerging Horizons: What novel use cases and jobs are emerging in messaging, and how do these shift across user segments and apps? Can we forecast the future of messaging and stay ahead of the curve?Amp up AI: How can AI supercharge human connection in messaging? What are the ways it could transform the way we interact, collaborate, and build relationships?The Messaging team on Facebook is responsible for informing the private messaging strategy across the messaging front-end experience and its core building blocks – covering onboarding, inbox, notifications, search, friending, sharing and more. Why is Facebook Messaging an exciting space?Broad Impact on our UsersGlobal Reach: With over a billion users of our messaging services, you will have a unique opportunity to impact many people’s lives worldwide.Daily Connections: You’ll be working on a platform that facilitates countless conversations, connections, and shared experiences every day.Rapid Iteration: With a focus on user feedback, you’ll have the chance to iterate quickly and realize the impact of your work.Collaboration and LearningInterdisciplinary Teams: You’ll build relationships with an superlative group of engineers, content and product designers, product managers, data scientists and data engineers and of course, other stellar researchers.Knowledge Sharing: We are known for our open and collaborative environment, providing ample opportunities for growth and learning.Celebrating Successes: You’ll be part of a team that celebrates successes, learns from failures, and prioritizes teamwork and camaraderie.Evolving Communication LandscapeShaping the Future: As communication habits continue to evolve, you’ll play a key role in shaping the future of messaging and social interaction.Addressing Global Challenges: By working on Messenger, you’ll contribute to addressing global challenges like accessibility, digital literacy, and online safety.Come join us in building the future of communication in Facebook Messaging!

UX Research Manager Responsibilities:

• Build and manage teams that deliver on multiple projects/programs with researchers of different disciplines.
• Consistently work under your own initiative, seeking feedback and input where appropriate, manage day-to-day activities and complex situations. Identify problems and solutions regarding escalations.
• Set clear expectations and goals for direct reports and collective team while holding individuals and team accountable for success.
• Build and develop a research toolkit that extends across all levels of complexity.
• Build relationships and successfully partner with other research teams to ensure a cohesive and cross-functional strategy for Research across Meta.
• Become a trusted, partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
• Partner with the recruiting organization to build diverse teams and inclusive environments.
• Provide clear, actionable feedback and support to develop and grow individuals
• work closely with under-performers to help them meet expectations.
• Determine team composition, placement decisions and hiring strategy.
• Mentor other managers (research or cross-functional) at multiple levels.
• Resource Allocation – ensure we are always focusing on the highest priority things, focusing both on the short term needs as well as looking ahead to the next big opportunity.

Minimum Qualifications:

• Bachelor’s degree or significant experience conducting UX research with meaningful business impact
• 10+ years of experience conducting and/or studying research post-Bachelor’s degree
• 2+ years of experience directly managing, coaching and developing full-time researchers
• Experience directly managing across different research methodologies
• Experience directly conducting primary research (either qualitative or quantitative) end-to-end (designing, fielding, analyzing and reporting out data)
• Experience building teams over time through hiring, growing, and retaining high-functioning researchers
• Track record of translating research into business impact
• Experience working with a variety of cross-functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing)

Preferred Qualifications:

• Graduate degree
• Experience with consumer products, consumer insights, or product development
• 2+ years of UX research experience

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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