Vice President, Retail Operations

Job Duties and Responsibilities:

• Consistently engage with corporate leadership on revenue performance analysis, strategic and tactical changes to products, processes, and people.
• Maximize retail revenues through utilization of premium inventory, creative concepts, and quality services
• Direct staffing, training, development, corrective action and sales motivation. Oversee scheduling and placement of direct reports
• Develop and implement operational procedures, policies, processes and SOPs that support the Company’s long-term business objectives for continued revenue growth
• Direct oversight of department P&L. Implement department revenue accountability and programs to exceed budget targets. Develop and control the operating and labor expense budget
• Oversee consumer event planning in coordination with park and corporate leadership
• Provide daily, weekly, and monthly reporting and forecasts to senior leadership for budgeting and planning purposes
• Keep abreast of industry trends and latest technologies in order to provide ideas for new revenue opportunities
• Ensure product strategy is supported and milestones are obtained
• Develop and execute creative operational initiatives that impact the business short- and long-term
• Partner with Product Activation Manager and Merchandise Director to leverage trends and product strategies across all stores

• Maintain a safe work environment and adhere to safety requirements
• Lead a multi-disciplined staff of salaried leaders and hourly Ambassadors

Qualifications:

• Ten or more years of retail experience
• At least 5 years of leadership experience in retail.
• Five or more years of senior management/leadership experience
• Extensive operations background in tourism, theme park operations and/or other related high volume business.
• Proven track record of exceptional project management and execution
• Demonstrates a high-level business acumen working knowledge of and industry developments
• Ability to effectively interface with Marketing, Finance and Information Technology departments
• Solid experience in logistics management and managing high volume guest environments
• Strong written/verbal communication skills; able to read, write and speak English
• Proven experience with managing multi-million-dollar budgets
• Superior leadership and motivational skills
• Successful experience with diverse and multi-generational workforce
• Effective senior management representation to varied stakeholders – customers, regulatory agencies, or members of the business community
• Valid state driver’s license and be able to meet company’s driving standards

Competencies:

• Ability to handle multiple demands with a sense of urgency, drive, and energy. Work well under stress with the ability to deliver on time
• Thorough knowledge of Cost of Sales / inventory methodology and controls in a Retail environment
• Creating a positive culture, which includes motivating, educating, and positively recognizing Ambassadors
• Ability to forge strong relationships Retail team as well as senior leadership peer group
• Demonstrated success in leading large groups of people and developing leaders
• Willingness to comply with all grooming standards and SEA standards.

Physical and Work Requirements:

• Work indoors and in outside weather conditions (i.e., direct sunlight, wet and/or humid)
• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Regular use of hands and fingers; reach with hands and arms; stoop, kneel, crouch or crawl.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
• Stand for prolonged periods of time.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
• Able to work in an environment with high noise levels
• Perform cleaning duties, including use of cleaning chemicals
• Must be flexible in work locations as placement will depend on business needs and career development opportunities

Availability:

Available to work varying shifts or hours based on park hours, i.e. be able to work opening and closing shifts, nights, weekends, and Holidays

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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